How To Fix WJ006 - Error while printing shelf-edge labels

SAP Error Message - Details

• Message type: E = Error

• Message class: WJ - Additionals

• Message number: 006

• Message text: Error while printing shelf-edge labels

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WJ006 - Error while printing shelf-edge labels ?

  SAP Error Message:
  
  WJ006 - Error while printing shelf-edge labels
  
  Cause:
  The error message WJ006 typically occurs when there is a problem during the printing process of shelf-edge labels in SAP Retail. The causes can include:
  
  Incorrect or missing printer configuration: The printer assigned for shelf-edge labels is not correctly set up or is unavailable.
  Communication issues: Network or connection problems between the SAP system and the label printer.
  Incorrect or incomplete label layout: The label format or layout used for shelf-edge labels is corrupted, missing, or incompatible.
  Missing or incorrect data: Required data for the label (e.g., product info, pricing, barcode) is missing or inconsistent.
  Authorization issues: The user or process does not have the necessary permissions to execute the printing.
  Spool request errors: Problems with the SAP spool system that manages print jobs.
  
  
  Solution:
  To resolve the WJ006 error, consider the following steps:
  
  
  Check Printer Configuration:
  
  Verify that the printer assigned for shelf-edge labels is correctly configured in SAP (transaction SPAD).
  Ensure the printer is online and reachable from the SAP server.
  
  
  
  Verify Label Layout:
  
  Check the label format used for shelf-edge labels (often maintained in transaction WJLB or related label maintenance transactions).
  Ensure the layout is not corrupted and matches the printer capabilities.
  
  
  
  Check Data Completeness:
  
  Confirm that all necessary data fields required for the label are correctly maintained in the system.
  Run data consistency checks if available.
  
  
  
  Review Authorization:
  
  Ensure the user or background job running the print has the necessary authorizations.
  
  
  
  Check Spool Requests:
  
  Use transaction SP01 to check for spool errors related to the print job.
  Clear or reprocess stuck spool requests if necessary.
  
  
  
  Test Printing:
  
  Try printing a test label to the same printer to isolate if the issue is with the printer or the label data.
  
  
  
  Check Network and Printer Status:
  
  Confirm network connectivity and printer status outside SAP.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes using the error message or component (Retail, Label Printing).
  Apply any recommended patches or corrections.
  
  
  
  
  Related Information:
  
  
  Transactions:
  
  SPAD – Printer Administration
  SP01 – Spool Request Management
  WJLB – Label Maintenance (specific to shelf-edge labels)
  WJPR – Printing of shelf-edge labels
  
  
  
  SAP Modules:
  
  SAP Retail (IS-Retail)
  Output Management / Device Management
  
  
  
  Common SAP Notes:
  
  Check SAP Service Marketplace for notes related to label printing errors and WJ006.
  
  
  
  Additional Tips:
  
  Ensure that the printer driver and firmware are up to date.
  If using external label printing software integrated with SAP, verify the interface and data transfer.
  
  
  
  
  If the problem persists after these checks, consider raising a support ticket with SAP, providing detailed logs, spool requests, and system configuration information.