How To Fix WH016 - The zero count indicator has been set, but the quantity is larger than 0

SAP Error Message - Details

• Message type: E = Error

• Message class: WH - Messages for store physical inventory (DRS)

• Message number: 016

• Message text: The zero count indicator has been set, but the quantity is larger than 0

What causes this issue?

There is data inconsistency in the current intermediate document
item: the indicator 'zero count' is set but a quantity of stock
counted is specified at the same time.

System Response

The item is not updated.

How to fix this error?

Please check whether there is a zero count. You can correspondingly
correct the intermediate document using the intermediate document
editor and then start inbound processing again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WH016 - The zero count indicator has been set, but the quantity is larger than 0 ?

  The SAP error message WH016 indicates that there is a discrepancy between the zero count indicator and the actual quantity of stock in a warehouse. Specifically, it means that the zero count indicator has been set for a particular item, but the system has detected that the quantity of that item is greater than zero. This situation typically arises during inventory management processes, such as stock counts or adjustments.
  Cause:
  
  Zero Count Indicator Set: The zero count indicator is a flag that indicates that the system should expect a count of zero for a particular item. This is often used in scenarios where an item is not expected to be in stock.
  Actual Quantity Greater than Zero: The actual stock level for the item is greater than zero, which contradicts the expectation set by the zero count indicator.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Inventory Levels: Verify the actual stock levels of the item in question. You can do this by running an inventory report or checking the stock overview in the SAP system.
  
  
  Adjust the Zero Count Indicator:
  
  If the item is indeed in stock, you should remove the zero count indicator for that item. This can typically be done in the material master record or during the inventory counting process.
  If the item is not supposed to be in stock, you may need to investigate why there is a discrepancy and adjust the stock levels accordingly.
  
  
  
  Perform a Stock Adjustment: If there is an error in the stock levels, you may need to perform a stock adjustment to correct the quantity in the system.
  
  
  Review Inventory Processes: Ensure that your inventory counting processes are correctly set up and that the zero count indicator is used appropriately. This may involve training staff or reviewing procedures.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on how to manage the zero count indicator and inventory adjustments.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like MMBE (Stock Overview) or MI01 (Create Physical Inventory Document) to manage inventory and check stock levels.
  Material Master: The zero count indicator can be found in the material master record under the inventory management views.
  Inventory Management: Understanding the broader context of inventory management in SAP can help prevent similar issues in the future.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.