How To Fix WGDS_PROCESS676 - Order (ID &1, CIN &2, GTIN, &3, GLN &4) could not be processed

SAP Error Message - Details

• Message type: E = Error

• Message class: WGDS_PROCESS - Global data synchronisation

• Message number: 676

• Message text: Order (ID &1, CIN &2, GTIN, &3, GLN &4) could not be processed

Self-Explanatory Message

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• What is the cause and solution for SAP error message WGDS_PROCESS676 - Order (ID &1, CIN &2, GTIN, &3, GLN &4) could not be processed ?

  The SAP error message:
  WGDS_PROCESS676 Order (ID &1, CIN &2, GTIN, &3, GLN &4) could not be processed
  typically occurs in the context of SAP Global Batch Traceability (GBT) or SAP Global Data Synchronization (GDS) processes, especially when handling product master data or order data synchronization with external systems or data pools.
  
  Cause
  This error indicates that a specific order identified by the combination of:
  
  Order ID (&1)
  CIN (Customer Identification Number) (&2)
  GTIN (Global Trade Item Number) (&3)
  GLN (Global Location Number) (&4)
  
  could not be processed successfully during a GDS or GBT process.
  Common causes include:
  
  
  Data Inconsistency or Missing Data  
  
  The order or product data related to the GTIN or GLN is incomplete or inconsistent in SAP.
  Missing mandatory fields or incorrect master data (e.g., missing batch info, incorrect GTIN format).
  
  
  
  Authorization Issues  
  
  The user or process does not have the required authorization to process the order.
  
  
  
  Communication or Interface Errors  
  
  Problems in the interface between SAP and external GDS data pools or partners.
  Network or middleware issues causing message processing failure.
  
  
  
  Configuration Errors  
  
  Incorrect setup of GDS or GBT integration parameters.
  Missing or incorrect partner profiles or mapping settings.
  
  
  
  Duplicate or Conflicting Data  
  
  The order or product data already exists or conflicts with existing entries.
  
  
  
  
  Solution
  To resolve the error, follow these steps:
  
  
  Check the Detailed Error Log  
  
  Use transaction codes like SLG1 (Application Log) or check the GDS/GBT logs to get more detailed information about the failure.
  Identify the exact reason why the order could not be processed.
  
  
  
  Verify Master Data  
  
  Check the product master data for the GTIN &3.
  Verify the customer/vendor master data for the GLN &4.
  Ensure all mandatory fields are correctly maintained.
  
  
  
  Validate Order Data  
  
  Check the order with ID &1 in SAP.
  Confirm that the order data is complete and consistent.
  
  
  
  Check Authorizations  
  
  Ensure the user or background job processing the order has the necessary authorizations.
  
  
  
  Review Interface and Communication Settings  
  
  Check the middleware or interface monitoring tools (e.g., SAP PI/PO, ALE/IDoc monitoring).
  Verify partner profiles and message mappings.
  
  
  
  Reprocess the Order  
  
  After correcting the data or configuration, try to reprocess the order.
  Use relevant transactions or programs to trigger reprocessing.
  
  
  
  Consult SAP Notes and Documentation  
  
  Search for SAP Notes related to WGDS_PROCESS676 for any known bugs or patches.
  Review SAP Help Portal documentation on GDS/GBT integration.
  
  
  
  
  Related Information
  
  
  Transactions to check logs and errors:  
  
  SLG1 - Application Log  
  WE02 / WE05 - IDoc Monitoring  
  SMQ1 / SMQ2 - Queue Monitoring (if using queues)  
  BD87 - Reprocessing IDocs
  
  
  
  SAP Modules involved:  
  
  SAP Global Batch Traceability (GBT)  
  SAP Global Data Synchronization (GDS)  
  SAP Logistics Execution (LE)  
  SAP Sales and Distribution (SD)
  
  
  
  SAP Notes:  
  
  Check SAP Support Portal for notes referencing WGDS_PROCESS676 or related GDS errors.
  
  
  
  Documentation:  
  
  SAP Help Portal: Global Batch Traceability  
  SAP Help Portal: Global Data Synchronization
  
  
  
  
  If the problem persists after these checks, consider raising a support ticket with SAP, providing the detailed logs and error context for further analysis.