How To Fix WGDS_CC_2012004 - Changed/Created trade item errors could not be saved (internal error)

SAP Error Message - Details

• Message type: E = Error

• Message class: WGDS_CC_2012 - Messages for customer connect enhancement of GDS in 2012

• Message number: 004

• Message text: Changed/Created trade item errors could not be saved (internal error)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WGDS_CC_2012004 - Changed/Created trade item errors could not be saved (internal error) ?

  The SAP error message:
  WGDS_CC_2012004 Changed/Created trade item errors could not be saved (internal error)
  typically occurs in the context of SAP Global Trade Services (GTS), specifically during the processing of trade items in compliance or customs management scenarios.
  
  Cause
  This error usually indicates an internal problem within the SAP GTS system when trying to save changes or creations of trade items. The root causes can include:
  
  Data inconsistencies or corruption in the trade item data being processed.
  Authorization issues preventing the system from saving changes.
  Locking conflicts where the trade item record is locked by another process or user.
  Custom code or enhancements interfering with the standard save process.
  System or database errors such as missing or inconsistent master data.
  Incorrect or incomplete configuration in the trade item or compliance management setup.
  Transport or patch inconsistencies where the system is missing required notes or updates.
  
  
  Solution
  To resolve this error, consider the following steps:
  
  
  Check the detailed error log:
  
  Use transaction /n/SAPSLL/ERR_LOG or the relevant error log transaction in GTS to get more details about the error.
  Look for any specific messages or stack traces that provide clues.
  
  
  
  Verify data consistency:
  
  Check the trade item data for completeness and correctness.
  Ensure all mandatory fields are filled and valid.
  
  
  
  Check authorizations:
  
  Verify that the user has the necessary authorizations to create or change trade items.
  Use transaction SU53 immediately after the error to check for missing authorizations.
  
  
  
  Check for locks:
  
  Use transaction SM12 to check if the trade item record is locked.
  If locked, determine if the lock can be released safely.
  
  
  
  Review custom code/enhancements:
  
  If there are user exits, BAdIs, or enhancements related to trade item processing, review them for errors or improper handling.
  Temporarily disable custom code to test if the error persists.
  
  
  
  Apply SAP Notes and Patches:
  
  Search the SAP Support Portal for notes related to message WGDS_CC_2012004.
  Apply any relevant SAP Notes or patches that address this issue.
  
  
  
  Check system logs and dumps:
  
  Use transaction ST22 to check for any short dumps related to this error.
  Use transaction SM21 to check system logs for related errors.
  
  
  
  Reprocess or recreate the trade item:
  
  If possible, delete and recreate the trade item.
  Alternatively, try to reprocess the transaction after correcting data.
  
  
  
  Contact SAP Support:
  
  If the above steps do not resolve the issue, raise a support ticket with SAP, providing detailed logs and steps to reproduce.
  
  
  
  
  Related Information
  
  Module: SAP Global Trade Services (GTS)
  Transactions: Trade item maintenance transactions, error log transactions (/n/SAPSLL/ERR_LOG), lock monitoring (SM12), authorization check (SU53), dump analysis (ST22).
  SAP Notes: Search for notes with keywords like WGDS_CC_2012004, trade item errors, or internal error saving trade item.
  Common scenarios: Occurs during compliance checks, customs declaration processing, or trade item master data maintenance.
  Documentation: SAP Help Portal for GTS, especially sections on trade item management and error handling.
  
  
  If you provide more context (e.g., the exact transaction or process step where the error occurs, system version, or any dump details), I can help narrow down the cause and solution further.