How To Fix WG078 - Order confirmation cannot be sent. Error "&" in creating IDoc.

SAP Error Message - Details

• Message type: E = Error

• Message class: WG - Messages for store order and investment buy

• Message number: 078

• Message text: Order confirmation cannot be sent. Error "&" in creating IDoc.

Self-Explanatory Message

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• What is the cause and solution for SAP error message WG078 - Order confirmation cannot be sent. Error "&" in creating IDoc. ?

  SAP Error Message:
  
  WG078 - Order confirmation cannot be sent. Error "&" in creating IDoc.
  
  Cause:
  This error occurs when SAP tries to create an IDoc (Intermediate Document) for sending an order confirmation but encounters an issue during the IDoc creation process. The placeholder "&" in the message is replaced by a specific error text or code that provides more detail about the problem.
  Common causes include:
  
  Master data issues: Missing or incorrect partner profiles, message types, or distribution model entries.
  Configuration errors: Incorrect or incomplete ALE/IDoc configuration, such as partner profiles not maintained for the receiving system.
  Authorization problems: The user or process creating the IDoc lacks necessary authorizations.
  Technical problems: Issues with the IDoc interface, such as missing segments, incorrect data in the order confirmation, or problems in the output determination.
  Communication errors: Problems in the communication layer (RFC, ALE, EDI subsystem).
  
  
  Solution:
  
  
  Check the detailed error message:
  
  The "&" in the message is replaced by a specific error text. Check the exact error in the system logs or IDoc status records (transaction WE02 or WE05) to get more details.
  
  
  
  Verify partner profiles:
  
  Use transaction WE20 to check if the partner profile for the receiving system is correctly maintained.
  Ensure the message type for order confirmation (e.g., ORDRSP) is configured properly.
  
  
  
  Check distribution model:
  
  Use transaction BD64 to verify that the distribution model includes the sending and receiving systems and the relevant message types.
  
  
  
  Review output determination:
  
  Check the output type configuration for order confirmations (transaction NACE or relevant output determination in SD).
  Ensure the output type is set to trigger IDoc creation.
  
  
  
  Check IDoc segments and data:
  
  Use WE02/WE05 to inspect the IDoc segments for missing or incorrect data.
  Validate the order confirmation data for completeness and correctness.
  
  
  
  Check authorizations:
  
  Ensure the user or background job creating the IDoc has the necessary authorizations.
  
  
  
  Test IDoc creation manually:
  
  Try to create the IDoc manually using transaction WE19 to simulate and debug the process.
  
  
  
  Check communication settings:
  
  Verify RFC connections (transaction SM59) and ALE settings.
  
  
  
  Review system logs:
  
  Use transaction SM21 and ST22 to check for system errors or dumps related to IDoc creation.
  
  
  
  
  Related Information:
  
  
  Transactions:
  
  WE02 / WE05 - Display IDocs
  WE20 - Partner profiles
  BD64 - Distribution model
  NACE - Output determination
  WE19 - Test tool for IDocs
  SM59 - RFC destinations
  SM21 - System log
  ST22 - ABAP dumps
  
  
  
  Message Type for Order Confirmation: Usually ORDRSP (Order Response)
  
  
  ALE/EDI Basics: Understanding ALE configuration and EDI processing is essential for troubleshooting IDoc issues.
  
  
  
  Summary:
  The WG078 error indicates a failure in creating the IDoc for an order confirmation. The root cause is often related to configuration or master data issues in partner profiles, distribution model, or output determination. Detailed error information from the IDoc status and system logs will guide the troubleshooting steps. Correcting the configuration and ensuring proper data and authorizations usually resolves the issue.