How To Fix WES_OUTBOUND328 - Offer ID &1:

SAP Error Message - Details

• Message type: E = Error

• Message class: WES_OUTBOUND - Messages for Outbound Services

• Message number: 328

• Message text: Offer ID &1:

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WES_OUTBOUND328 - Offer ID &1: ?

  SAP Error Message:
  
  WES_OUTBOUND328 Offer ID &1:?
  
  Cause:
  This error typically occurs in SAP systems integrated with SAP Hybris Marketing (now SAP Marketing Cloud) or SAP Commerce when there is an issue related to the Offer ID during outbound processing or data exchange.
  The message indicates that the system encountered a problem with the specified Offer ID (represented by &1 in the message). Common causes include:
  
  The Offer ID does not exist or is not found in the target system.
  The Offer ID is invalid or incorrectly formatted.
  The Offer ID is not properly maintained or activated in the source system.
  Data inconsistencies or missing master data related to the offer.
  Authorization or communication issues during outbound processing.
  
  
  Solution:
  To resolve the WES_OUTBOUND328 error, follow these steps:
  
  
  Verify the Offer ID:
  
  Check if the Offer ID mentioned in the error message exists in the source system.
  Ensure the Offer ID is correctly maintained and active.
  
  
  
  Check Offer Master Data:
  
  Validate the offer master data in SAP Marketing or Commerce.
  Ensure all mandatory fields are filled and consistent.
  
  
  
  Review Integration Setup:
  
  Confirm that the integration between SAP ERP, SAP Marketing, and SAP Commerce is correctly configured.
  Check the communication channels and middleware (e.g., SAP PI/PO or CPI) for errors.
  
  
  
  Check Authorizations:
  
  Ensure the user or system ID processing the outbound message has the necessary authorizations to access the offer data.
  
  
  
  Reprocess or Resend the Data:
  
  After correcting the data or configuration, reprocess the outbound message or resend the offer data.
  
  
  
  Check Logs and Traces:
  
  Use transaction codes like /nWES_OUTBOUND or relevant monitoring tools to analyze the outbound processing logs.
  Check for additional error details or stack traces.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for notes related to WES_OUTBOUND328 or offer ID issues.
  Apply any relevant patches or corrections.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  /nWES_OUTBOUND – Outbound processing monitoring.
  /nWES_INBOUND – Inbound processing monitoring.
  /nWES_MKTG – Marketing-related outbound processing.
  
  
  
  SAP Modules Involved:
  
  SAP Marketing Cloud / SAP Hybris Marketing
  SAP Commerce (Hybris)
  SAP ERP (Sales and Distribution)
  
  
  
  Integration Components:
  
  SAP Process Integration (PI) / Process Orchestration (PO)
  SAP Cloud Platform Integration (CPI)
  
  
  
  SAP Notes and KBAs:
  
  Check SAP ONE Support Launchpad for notes mentioning WES_OUTBOUND328.
  Look for notes related to offer synchronization issues between SAP Marketing and Commerce.
  
  
  
  
  If the problem persists after these checks, consider raising a support ticket with SAP, providing the error message, logs, and system details for further assistance.