How To Fix WES_OUTBOUND327 - Filter promotion condition records for offer &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WES_OUTBOUND - Messages for Outbound Services

• Message number: 327

• Message text: Filter promotion condition records for offer &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WES_OUTBOUND327 - Filter promotion condition records for offer &1 ?

  Certainly! Here's a detailed explanation regarding the SAP error message:
  
  SAP Error Message:
  WES_OUTBOUND327: Filter promotion condition records for offer &1
  
  1. Cause:
  This warning or error message typically occurs in the context of SAP Marketing or SAP Hybris Marketing when dealing with promotion conditions related to an offer. The system is indicating that it is filtering promotion condition records for a specific offer (the offer ID is represented by &1).
  The cause can be one or more of the following:
  
  No valid promotion condition records found for the specified offer in the outbound processing.
  The promotion conditions linked to the offer do not meet the filtering criteria or are incomplete.
  Data inconsistencies or missing data in the promotion condition records.
  The outbound interface or integration scenario is trying to send promotion conditions, but the system filters out records because they do not fulfill certain criteria (e.g., validity dates, status, or other filters).
  
  
  2. Solution:
  To resolve or handle this message, consider the following steps:
  
  
  Check the promotion conditions for the offer:
  
  Go to the offer in SAP Marketing or the relevant system.
  Verify that promotion conditions are correctly maintained and active.
  Ensure that the conditions have valid dates and statuses.
  
  
  
  Review filtering criteria:
  
  Understand the filtering logic applied during outbound processing.
  Check if any filters (e.g., validity period, condition type, status) exclude the promotion conditions.
  Adjust the filters or the promotion conditions accordingly.
  
  
  
  Data consistency check:
  
  Run consistency checks or reports to identify missing or incomplete promotion condition data.
  Correct any data issues found.
  
  
  
  Outbound interface configuration:
  
  Review the configuration of the outbound interface or integration scenario.
  Ensure that the system is set up to send the correct promotion condition data.
  Check if any recent changes in the interface or data model affect the filtering.
  
  
  
  Debugging and logs:
  
  If you have access, debug the outbound processing to see why records are filtered.
  Check application logs or traces for more detailed information.
  
  
  
  
  3. Related Information:
  
  
  SAP Notes and KBAs:
  
  Search SAP Support Portal for notes related to WES_OUTBOUND327 or promotion condition filtering.
  Sometimes, SAP releases patches or notes addressing specific filtering or outbound issues.
  
  
  
  Relevant SAP Modules:
  
  SAP Marketing Cloud (formerly SAP Hybris Marketing)
  SAP CRM Marketing
  SAP Commerce (if integrated)
  
  
  
  Transaction Codes / Apps:
  
  Use the relevant apps or transactions to maintain and check offers and promotion conditions.
  For example, in SAP Marketing Cloud, use the "Manage Offers" app.
  
  
  
  Documentation:
  
  Refer to SAP Help Portal documentation on Promotion Management and Outbound Integration.
  Check guides on Offer and Promotion Condition Management.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Message
  WES_OUTBOUND327: Filter promotion condition records for offer &1
  
  
  Cause
  Promotion condition records for the offer are filtered out due to missing/invalid data or filtering criteria during outbound processing.
  
  
  Solution
  Verify and correct promotion conditions, review filtering criteria, check data consistency, and adjust outbound interface settings.
  
  
  Related Info
  SAP Marketing Cloud, SAP Notes, Offer Management apps, outbound integration configuration.
  
  
  
  
  If you provide more context (e.g., system version, scenario, or logs), I can help with more specific guidance.