How To Fix WEBI_CHECKS117 - Consistency of Service Definitions (OTR Texts - Strings)

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBI_CHECKS - WEBI Checks

• Message number: 117

• Message text: Consistency of Service Definitions (OTR Texts - Strings)

What causes this issue?

The purpose of this check is to report inconsistencies in
OTR Texts (Strings) of Service Definitions (table SOTR_USEU).

System Response

Inconsistent entries are reported.

How to fix this error?

Use Report <DS:REPN.WEBI_REPAIR>WEBI_REPAIR</> to repair the service
definition (<DS:RE.WEBI_REPAIR>report documentation</> ).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WEBI_CHECKS117 - Consistency of Service Definitions (OTR Texts - Strings) ?

  SAP Error Message:
  
  WEBI_CHECKS117 Consistency of Service Definitions (OTR Texts - Strings)
  
  Cause
  This error typically occurs during SAP BusinessObjects Web Intelligence (WebI) or BI platform upgrade, patching, or transport activities. It indicates an inconsistency or mismatch in the service definitions related to OTR (Online Text Repository) texts or string resources.
  More specifically:
  
  The OTR texts (which are used for UI texts, messages, labels, etc.) in the system are inconsistent or corrupted.
  There might be missing or outdated OTR text entries for WebI services.
  The service definitions in the system do not match the expected definitions for the current version or patch level.
  This can happen if the upgrade or patch was incomplete or if transports related to WebI service definitions were not properly imported.
  
  
  Explanation
  
  OTR Texts: SAP uses OTR to manage translatable texts and messages. These texts are stored in the system and linked to services or applications.
  Service Definitions: These define how WebI services behave and what texts/messages they use.
  If the OTR texts are inconsistent, WebI services may not function correctly, leading to this error.
  
  
  Solution
  
  
  Check Transport Requests:
  
  Verify that all relevant transport requests related to WebI service definitions and OTR texts have been imported successfully.
  Re-import any missing or failed transports.
  
  
  
  Reapply Patches or Support Packages:
  
  If the error appeared after an upgrade or patch, try reapplying the patch or support package to ensure all components are correctly updated.
  Use the Software Update Manager (SUM) or SPAM/SAINT tools carefully.
  
  
  
  Run Consistency Checks:
  
  Use SAP transaction codes like SOTR_ADMIN or SOTR_REPAIR to check and repair OTR texts.
  Run consistency checks on OTR texts and service definitions.
  
  
  
  Reset or Rebuild OTR Texts:
  
  In some cases, resetting or rebuilding the OTR texts for WebI services can resolve inconsistencies.
  This might involve exporting and re-importing OTR texts or using SAP notes/tools.
  
  
  
  Check SAP Notes:
  
  Search the SAP Support Portal for notes related to WEBI_CHECKS117 or OTR text inconsistencies.
  Apply any relevant SAP Notes that provide fixes or instructions.
  
  
  
  Contact SAP Support:
  
  If the problem persists, open a support ticket with SAP, providing logs and details of the upgrade/patch process.
  
  
  
  
  Related Information
  
  
  Transactions:
  
  SOTR_ADMIN – OTR administration
  SOTR_REPAIR – Repair OTR texts
  SPAM/SAINT – Patch and Support Package Manager
  SUM – Software Update Manager
  
  
  
  SAP Notes:
  
  Look for notes related to WebI service definitions, OTR text inconsistencies, or upgrade issues.
  Example note keywords: WEBI_CHECKS117, OTR texts, Web Intelligence upgrade errors
  
  
  
  Documentation:
  
  SAP BusinessObjects upgrade guides
  SAP Knowledge Base Articles on OTR text management
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Inconsistent or missing OTR texts for WebI service definitions after upgrade/patch
  
  
  Effect
  WebI services fail consistency checks, causing error WEBI_CHECKS117
  
  
  Solution
  Verify transports, reapply patches, run OTR consistency checks, repair or rebuild texts
  
  
  Tools
  SOTR_ADMIN, SOTR_REPAIR, SPAM/SAINT, SUM
  
  
  Further Help
  SAP Notes, SAP Support
  
  
  
  
  If you provide more context (e.g., when the error occurs, system version), I can help you with more specific steps or SAP Notes.