How To Fix WEBFI_MASTER355 - The e-mail address does not match that of the customer

WEBFI_MASTER355 - Overview

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 355

• Message text: The e-mail address does not match that of the customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WEBFI_MASTER355 - The e-mail address does not match that of the customer ?

  Certainly! Here's a detailed explanation for the SAP error message WEBFI_MASTER355: The e-mail address does not match that of the customer:
  
  Error Message
  WEBFI_MASTER355: The e-mail address does not match that of the customer
  
  Cause
  This error occurs when the e-mail address entered or provided during a web transaction or customer master data update does not match the e-mail address stored in the SAP customer master record.
  
  Typically, this happens in scenarios involving web channel integration, customer self-service portals, or e-commerce transactions where the system validates the e-mail address against the customer master data.
  The system uses the e-mail address as a key or verification element to ensure the identity of the customer.
  If the e-mail address entered by the user or passed from the web front-end differs from the one maintained in the SAP customer master (usually in the KNA1 or related tables), the system throws this error to prevent mismatches or potential fraud.
  
  
  Solution
  
  
  Verify the E-mail