How To Fix WEBFI_MASTER355 - The e-mail address does not match that of the customer

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 355

• Message text: The e-mail address does not match that of the customer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WEBFI_MASTER355 - The e-mail address does not match that of the customer ?

  Certainly! Here's a detailed explanation for the SAP error message WEBFI_MASTER355: The e-mail address does not match that of the customer:
  
  Error Message
  WEBFI_MASTER355: The e-mail address does not match that of the customer
  
  Cause
  This error occurs when the e-mail address entered or provided during a web transaction or customer master data update does not match the e-mail address stored in the SAP customer master record.
  
  Typically, this happens in scenarios involving web channel integration, customer self-service portals, or e-commerce transactions where the system validates the e-mail address against the customer master data.
  The system uses the e-mail address as a key or verification element to ensure the identity of the customer.
  If the e-mail address entered by the user or passed from the web front-end differs from the one maintained in the SAP customer master (usually in the KNA1 or related tables), the system throws this error to prevent mismatches or potential fraud.
  
  
  Solution
  
  
  Verify the E-mail Address in Customer Master:
  
  Check the e-mail address stored in the customer master record.
  Transaction codes to check customer master data:
  
  XD03 (Display Customer)
  VD03 (Display Customer - Sales Area)
  
  
  Navigate to the Contact Person or Address tab to verify the e-mail address.
  
  
  
  Update the Customer Master if Needed:
  
  If the e-mail address in the customer master is outdated or incorrect, update it using:
  
  XD02 (Change Customer)
  
  
  Ensure the e-mail address matches what the customer is providing on the web portal.
  
  
  
  Check the Input Data:
  
  Confirm that the e-mail address entered on the web portal or front-end system is correct and consistent with the customer master data.
  If the customer has multiple e-mail addresses, ensure the correct one is used.
  
  
  
  Synchronization Issues:
  
  If the web front-end system maintains its own customer data, ensure synchronization with SAP customer master data is working correctly.
  Resolve any integration or middleware issues that might cause data mismatches.
  
  
  
  Customizing and Validation Logic:
  
  Sometimes, custom validation logic or user exits/BADIs might enforce strict e-mail address matching.
  Review any custom code or enhancements related to customer data validation during web transactions.
  
  
  
  
  Related Information
  
  Tables involved:
  
  KNA1 – General Data in Customer Master
  KNVP – Customer Master Sales Data
  ADR6 – E-mail Addresses (linked to address number ADRNR)
  
  
  Transactions:
  
  XD03, XD02, VD03, VD02
  
  
  Integration Scenarios:
  
  SAP CRM Web Channel
  SAP Hybris Commerce integration with SAP ERP
  SAP Customer Self-Service (CSS) portals
  
  
  Notes and SAP OSS:
  
  Check SAP Notes related to WEBFI_MASTER355 for any patches or known issues.
  
  
  User Exits / BADIs:
  
  Review exits like USEREXIT_SAVE_DOCUMENT_PREPARE or similar that might validate e-mail addresses.
  
  
  
  
  Summary
  The error WEBFI_MASTER355 is a data consistency and validation error indicating a mismatch between the e-mail address provided during a web transaction and the one stored in the SAP customer master. The solution involves verifying and correcting the e-mail address in the customer master or ensuring the input data matches the master data.
  
  If you need help with specific steps or transaction codes, feel free to ask!