How To Fix WEBFI_MASTER352 - User does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBFI_MASTER - Web Financials: Business Partner Master Data

• Message number: 352

• Message text: User does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WEBFI_MASTER352 - User does not exist ?

  The SAP error message WEBFI_MASTER352 User does not exist typically occurs in the context of SAP Fiori or SAP Web Dynpro applications when the system tries to authenticate or retrieve information about a user that is not found in the backend user repository.
  
  Cause
  
  The user ID referenced in the transaction or application does not exist in the SAP system.
  The user might have been deleted or never created in the backend system.
  There could be a mismatch between the frontend user and the backend user.
  The user master record might be locked or inactive.
  In some cases, the error can occur if the user is not properly synchronized between SAP Gateway and backend systems.
  
  
  Solution
  
  
  Verify User Existence:
  
  Use transaction SU01 to check if the user exists in the SAP system.
  If the user does not exist, create the user or correct the user ID being used.
  
  
  
  Check User Status:
  
  Ensure the user is not locked or expired.
  Unlock the user if necessary.
  
  
  
  Check User Synchronization:
  
  If using SAP Gateway or Fiori, ensure that the user is properly synchronized between the frontend and backend systems.
  Run user synchronization tools or check the user mapping.
  
  
  
  Check Authorization:
  
  Verify that the user has the necessary authorizations to access the application.
  
  
  
  Review Application Configuration:
  
  Check if the application or service is calling the correct user ID.
  Correct any hardcoded or default user IDs in the configuration.
  
  
  
  Check Logs and Traces:
  
  Use transaction ST22 (dump analysis) or SM21 (system log) to find more details.
  Check Gateway error logs if applicable.
  
  
  
  
  Related Information
  
  Transaction SU01: User maintenance.
  Transaction PFCG: Role and authorization management.
  SAP Gateway / Fiori: User synchronization and SSO configuration.
  SAP Notes related to user synchronization issues.
  Check if the system landscape involves multiple systems (e.g., frontend and backend) and ensure consistent user management.
  
  
  If the problem persists after verifying the above, consider raising a support ticket with SAP, providing detailed logs and system information.