How To Fix WEBDYNPRO_RT040 - Deletion of personalization data for &1 failed as user is locked in &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: WEBDYNPRO_RT - Message class of Web Dynpro runtime

• Message number: 040

• Message text: Deletion of personalization data for &1 failed as user is locked in &2.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WEBDYNPRO_RT040 - Deletion of personalization data for &1 failed as user is locked in &2. ?

  SAP Error Message:
  
  WEBDYNPRO_RT040: Deletion of personalization data for &1 failed as user is locked in &2.
  
  Cause:
  This error occurs when the system attempts to delete personalization data (such as user-specific UI settings or preferences) for a particular user, but the deletion fails because the user is currently locked in the specified client (mandant). The personalization data cannot be removed while the user account is locked.
  
  &1 = User ID for whom the personalization data deletion was attempted.
  &2 = Client number where the user is locked.
  
  
  Explanation:
  
  Personalization data in SAP Web Dynpro applications is stored per user and client.
  When a user is locked in a client (e.g., due to security reasons, password expiration, or manual lock), certain operations on that user's data, including deletion of personalization data, are restricted.
  The system prevents deletion to avoid inconsistencies or unauthorized changes while the user is locked.
  
  
  Solution:
  
  
  Unlock the User:
  
  Use transaction SU01 to unlock the user in the specified client.
  Steps:
  
  Go to transaction SU01.
  Enter the user ID (&1).
  Click on the Lock/Unlock button or navigate to the lock status.
  Unlock the user.
  
  
  
  
  
  Delete Personalization Data Again:
  
  After unlocking, retry the deletion of personalization data.
  This can be done via the Web Dynpro application or programmatically if applicable.
  
  
  
  Check User Lock Reason:
  
  Investigate why the user was locked.
  If the lock was intentional (e.g., security policy), coordinate with the security team before unlocking.
  
  
  
  Preventive Measures:
  
  Ensure users are not locked when maintenance or personalization data cleanup is scheduled.
  Automate checks for user lock status before attempting personalization data deletion.
  
  
  
  
  Related Information:
  
  Transaction SU01: User maintenance, including locking/unlocking users.
  Web Dynpro Personalization: Stores user-specific UI settings that can be reset or deleted.
  User Locking: Can be caused by multiple failed login attempts, password expiration, or manual locking.
  SAP Notes: Check SAP OSS notes for any patches or updates related to Web Dynpro personalization and user locking issues.
  Authorization: Ensure you have the necessary authorizations to unlock users and delete personalization data.
  
  
  Summary:
  The error WEBDYNPRO_RT040 indicates that personalization data deletion failed because the user is locked in the specified client. Unlock the user first using SU01, then retry the deletion. Always verify the reason for the lock before unlocking to maintain system security and integrity.