How To Fix WEB_PRICAT018 - Customer is blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: WEB_PRICAT - Messages for PRICAT on Web

• Message number: 018

• Message text: Customer is blocked; see long text

What causes this issue?

You want to display or change master data related to a customer. The
master data for the customer may include personal data and is blocked.

System Response

The system does not display any data related to the customer to protect
personal data, and you cannot change data for this customer.

How to fix this error?

If you are sure that you want to display or change data related to the
customer, use transaction BUP_REQ_UNBLK to request unblocking. Ensure
that this is compliant with your organization's policies.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WEB_PRICAT018 - Customer is blocked; see long text ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WEB_PRICAT018 Customer is blocked; see long text
  
  Cause:
  This error occurs when a customer master record is flagged as blocked in the system. The block can be due to various reasons such as credit issues, delivery blocks, or administrative holds. When the customer is blocked, certain transactions like creating or processing pricing catalogs, orders, or deliveries for that customer are restricted, leading to this error.
  
  Explanation:
  
  The message is typically triggered during processes involving customer data, such as electronic data interchange (EDI), pricing catalogs (PRICAT), or sales order processing.
  The system checks the customer master data and finds that the customer status is set to blocked.
  The "long text" of the message usually provides more details about the type of block (e.g., sales block, credit block).
  
  
  Solution:
  
  
  Check Customer Master Data:
  
  Use transaction XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to view the customer master record.
  Navigate to the Sales Area Data tab and check the Sales Block or Delivery Block fields.
  Also check the Credit Management tab for any credit blocks.
  
  
  
  Remove or Adjust the Block:
  
  If the block is no longer valid, remove it using XD02 or VD02 (Change Customer).
  If the block is due to credit issues, coordinate with the credit department to resolve outstanding issues.
  If the block is intentional (e.g., customer is inactive), confirm if the transaction should be allowed or not.
  
  
  
  Verify Authorizations:
  
  Ensure that the user processing the transaction has the necessary authorizations to override or process blocked customers if applicable.
  
  
  
  Reprocess the Transaction:
  
  After removing or resolving the block, retry the transaction that triggered the error.
  
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD02 / XD03 – Change / Display Customer (General Data)
  VD02 / VD03 – Change / Display Customer (Sales Area Data)
  FD32 – Change Customer Credit Management
  
  
  Tables:
  
  KNA1 – General Customer Data
  KNVV – Customer Sales Data
  KNKK – Customer Credit Management Data
  
  
  Notes:
  
  Always verify the reason for the block before removing it to avoid business risks.
  Blocks can be set manually or automatically (e.g., credit limit exceeded).
  For EDI or PRICAT processing, ensure that the customer master data is consistent and up to date.
  
  
  
  
  If you need help with specific steps or further troubleshooting, please provide details about the transaction or process where the error occurs.