How To Fix WEB_PRICAT018 - Customer is blocked; see long text

WEB_PRICAT018 - Overview

• Message type: E = Error

• Message class: WEB_PRICAT - Messages for PRICAT on Web

• Message number: 018

• Message text: Customer is blocked; see long text

What causes this issue?

You want to display or change master data related to a customer. The
master data for the customer may include personal data and is blocked.

System Response

The system does not display any data related to the customer to protect
personal data, and you cannot change data for this customer.

How to fix this error?

If you are sure that you want to display or change data related to the
customer, use transaction BUP_REQ_UNBLK to request unblocking. Ensure
that this is compliant with your organization's policies.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

WEB_PRICAT018 - Details

• Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  WEB_PRICAT018 Customer is blocked; see long text
  
  
  Cause:
  This error occurs when a customer master record is flagged as blocked in the system. The block can be due to various reasons such as credit issues, delivery blocks, or administrative holds. When the customer is blocked, certain transactions like creating or processing pricing catalogs, orders, or deliveries for that customer are restricted, leading to this error.
  
  Explanation:
  
  The message is typically triggered during processes involving customer data, such as electronic data interchange (EDI), pricing catalogs (PRICAT), or sales order processing.
  The system checks the customer master data and finds that the customer status is set to blocked.
  The "long text" of the message usually provides more details about the type of block (e.g., sales block, credit block).
  
  
  
  Solution:
  
  
  Check Customer Master Data:
  
  Use transaction XD03 (Display Customer) or VD03 (Display Customer - Sales Area) to view the customer master