How To Fix WC151 - No payment card information maintained for customer number &

SAP Error Message - Details

• Message type: E = Error

• Message class: WC - POS interface - outbound and Tickets & Additionals

• Message number: 151

• Message text: No payment card information maintained for customer number &

What causes this issue?

No credit card information has been maintained for customer &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

<DS:TRAN.FD02> Maintain credit card information</> for customer number
&V1&. In the section "General data" choose "Payment transactions". In
the next screen, choose "Payment cards" in the "Extras" menu.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WC151 - No payment card information maintained for customer number & ?

  The SAP error message WC151 indicates that there is no payment card information maintained for a specific customer number. This error typically occurs in scenarios where a payment card is required for processing transactions, such as in sales orders or billing processes.
  Cause:
  
  Missing Payment Card Information: The customer record does not have any payment card details entered.
  Incorrect Customer Number: The customer number referenced may be incorrect or does not exist in the system.
  Data Entry Issues: There may have been an oversight during data entry, leading to incomplete customer information.
  Configuration Issues: The system may not be configured to handle payment card transactions for the specific customer or customer group.
  
  Solution:
  
  
  Maintain Payment Card Information:
  
  Navigate to the customer master data in SAP (Transaction Code: XD02 for general data or FD02 for company code data).
  Enter the customer number and select the relevant view (e.g., Sales Area Data).
  Go to the Payment Transactions tab and enter the required payment card details (card type, card number, expiration date, etc.).
  Save the changes.
  
  
  
  Verify Customer Number:
  
  Ensure that the customer number you are using is correct and exists in the system.
  Check for any typos or errors in the customer number.
  
  
  
  Check Configuration:
  
  If the issue persists, check the configuration settings related to payment processing in SAP. This may involve reviewing the payment methods and ensuring that they are correctly set up for the customer group.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for any specific configurations or settings that may need to be adjusted.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  XD02 - Change Customer (General Data)
  FD02 - Change Customer (Company Code Data)
  VD02 - Change Customer (Sales Area Data)
  
  
  
  Payment Card Types: Ensure that the payment card type being entered is valid and recognized by the system.
  
  
  User Authorizations: Ensure that the user has the necessary authorizations to maintain customer master data.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  By following these steps, you should be able to resolve the WC151 error and successfully maintain the necessary payment card information for the customer.