How To Fix WC004 - No recipient was able to be selected

SAP Error Message - Details

• Message type: E = Error

• Message class: WC - POS interface - outbound and Tickets & Additionals

• Message number: 004

• Message text: No recipient was able to be selected

What causes this issue?

No entries in the store master were found for the selection criteria
for distribution chains and stores.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Correct the selection criteria you entered.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WC004 - No recipient was able to be selected ?

  The SAP error message WC004 ("No recipient was able to be selected") typically occurs in the context of workflows or when trying to send messages or notifications within the SAP system. This error indicates that the system was unable to find a valid recipient for the action you are trying to perform, such as sending a work item or notification.
  Causes:
  
  Missing User Assignment: The user or role that is supposed to receive the notification or work item is not assigned correctly in the system.
  Inactive Users: The intended recipient may be inactive or not set up properly in the user master data.
  Incorrect Workflow Configuration: The workflow may not be configured correctly, leading to no valid recipients being identified.
  Authorization Issues: The user may not have the necessary authorizations to receive the work item or notification.
  Organizational Structure Changes: Changes in the organizational structure (like department or position changes) may lead to the recipient not being found.
  
  Solutions:
  
  Check User Assignments: Ensure that the intended recipient is correctly assigned to the relevant roles or positions in the system.
  Verify User Status: Check if the user is active in the user master data (transaction code SU01). If the user is inactive, reactivate them.
  Review Workflow Configuration: Use transaction code SWDD (Workflow Builder) to review the workflow configuration and ensure that the recipient determination logic is set up correctly.
  Check Authorizations: Ensure that the user has the necessary authorizations to receive the work item. This can be checked using transaction code SU53 to analyze authorization issues.
  Update Organizational Data: If there have been changes in the organizational structure, ensure that the relevant data is updated in the system.
  
  Related Information:
  
  Transaction Codes: 
  
  SWDD: Workflow Builder for workflow configuration.
  SU01: User maintenance to check user details.
  SU53: Authorization check to analyze authorization issues.
  
  
  SAP Notes: Check SAP Notes related to workflow issues for any patches or updates that may address this error.
  Documentation: Refer to SAP Help documentation for workflows and user management for more detailed guidance on setting up and troubleshooting workflows.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation.