How To Fix WB2B2370 - Status of document &1 cannot be changed to status &2

SAP Error Message - Details

• Message type: E = Error

• Message class: WB2B2 - Trading Contract (part 2)

• Message number: 370

• Message text: Status of document &1 cannot be changed to status &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WB2B2370 - Status of document &1 cannot be changed to status &2 ?

  The SAP error message WB2B2370 indicates that there is an issue with changing the status of a document in the system. This error typically arises in the context of SAP's Business Document Management or related modules where document statuses are managed.
  Cause:
  The error message "Status of document &1 cannot be changed to status &2" usually occurs due to one or more of the following reasons:
  
  Document Locking: The document may be locked by another user or process, preventing any status changes.
  Status Transition Rules: The system may have defined specific rules for status transitions that do not allow the change from the current status (&1) to the desired status (&2).
  Authorization Issues: The user attempting to change the status may not have the necessary authorizations to perform this action.
  Incomplete Document: The document may not meet all the required criteria or prerequisites for the status change.
  System Configuration: There may be configuration settings in the SAP system that restrict certain status changes based on business logic.
  
  Solution:
  To resolve the WB2B2370 error, you can take the following steps:
  
  
  Check Document Locking:
  
  Verify if the document is currently locked by another user. You can use transaction codes like SM12 to check for locks and release them if necessary.
  
  
  
  Review Status Transition Rules:
  
  Check the status management configuration to ensure that the transition from status &1 to status &2 is allowed. This may involve reviewing the status profile or workflow settings.
  
  
  
  Verify User Authorizations:
  
  Ensure that the user has the necessary authorizations to change the document status. You can check this using transaction SU53 or by consulting with your security team.
  
  
  
  Complete Required Fields:
  
  Make sure that all mandatory fields and prerequisites for the document are completed before attempting to change the status.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to document status management for any specific guidelines or restrictions.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, especially if it appears to be a system configuration issue.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To check and manage locks.
  SU53: To analyze authorization issues.
  SWI1: To monitor workflow instances if applicable.
  
  
  
  SAP Notes: Search for SAP Notes related to the error message WB2B2370 in the SAP Support Portal for any known issues or patches.
  
  
  Documentation: Review the SAP Help Portal for detailed information on document management and status handling.
  
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.