How To Fix WB2B2310 - Sales side: &1 out of &2 selected option categories were deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: WB2B2 - Trading Contract (part 2)

• Message number: 310

• Message text: Sales side: &1 out of &2 selected option categories were deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WB2B2310 - Sales side: &1 out of &2 selected option categories were deleted ?

  The SAP error message WB2B2310 indicates that there is an issue related to the selection of option categories in a sales document. Specifically, it means that a certain number of option categories have been deleted, which can affect the processing of the sales order or quotation.
  Cause:
  
  Deleted Option Categories: The error typically arises when certain option categories that were previously selected in a sales document have been deleted from the system. This can happen due to changes in product configuration, updates in the master data, or manual deletions.
  Configuration Issues: If the configuration settings for the product or service have changed, it may lead to inconsistencies in the option categories available for selection.
  Data Integrity Issues: There may be issues with data integrity, such as missing or inconsistent data in the relevant tables.
  
  Solution:
  
  Check Option Categories: Review the option categories that are currently available in the system. You can do this by navigating to the relevant configuration settings in SAP and ensuring that the necessary option categories are active and correctly set up.
  Recreate Deleted Categories: If the deleted option categories are still needed, consider recreating them in the system. This may involve reconfiguring the product or service to include the necessary options.
  Update Sales Document: If the sales document is still in process, you may need to update it to reflect the current available option categories. This may involve removing the deleted categories from the document and selecting new ones.
  Consult Documentation: Review any relevant documentation or change logs to understand why the option categories were deleted and whether this was an intentional change.
  Contact Support: If the issue persists or if you are unsure about how to proceed, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), or VA03 (Display Sales Order) to manage sales documents.
  Configuration Settings: Check the configuration settings in the SAP IMG (Implementation Guide) under Sales and Distribution (SD) to ensure that the option categories are correctly defined.
  Master Data: Ensure that the master data for the products or services involved is complete and accurate, as this can impact the availability of option categories.
  
  By following these steps, you should be able to resolve the WB2B2310 error and ensure that your sales documents are processed correctly.