How To Fix WB2B795 - Credit check failed (unable to save), please check log for Credit Mngt

SAP Error Message - Details

• Message type: E = Error

• Message class: WB2B - Trading Contract

• Message number: 795

• Message text: Credit check failed (unable to save), please check log for Credit Mngt

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WB2B795 - Credit check failed (unable to save), please check log for Credit Mngt ?

  The SAP error message WB2B795 indicates that a credit check has failed during a transaction, preventing the process from being saved. This error is typically related to the Credit Management functionality in SAP, which is used to assess the creditworthiness of customers before allowing sales orders or deliveries to be processed.
  Causes:
  
  Credit Limit Exceeded: The customer may have exceeded their credit limit, which is set in the system.
  Credit Block: The customer account may be blocked for credit reasons, preventing any further transactions.
  Credit Management Settings: Incorrect configuration in the credit management settings can lead to failures in credit checks.
  Customer Master Data: Issues with the customer master data, such as missing or incorrect credit information.
  Open Items: The customer may have outstanding invoices or open items that exceed their credit limit.
  Credit Exposure: The total credit exposure for the customer may be too high, considering their current orders and deliveries.
  
  Solutions:
  
  Check Customer Credit Limit: Review the customer's credit limit in the customer master data (transaction code XD02 or VD02) and adjust if necessary.
  Review Credit Block Status: Check if the customer account is blocked for credit reasons. If so, you may need to unblock it after assessing the risk.
  Analyze Credit Management Logs: Use transaction code FD32 to view the credit management logs and identify the specific reason for the credit check failure.
  Adjust Open Items: If there are outstanding invoices, consider following up with the customer for payment or adjusting the credit limit accordingly.
  Configuration Review: Ensure that the credit management settings in the system are correctly configured. This may involve consulting with your SAP Basis or configuration team.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes:
  
  FD32: Display Customer Credit Management
  XD02: Change Customer Master Data
  VD02: Change Customer Master Data (Sales Area)
  FD33: Display Customer Credit Management Logs
  
  
  Documentation: Refer to SAP Help documentation for Credit Management for detailed configuration and troubleshooting steps.
  User Exits and BAdIs: If custom logic is implemented, check for any user exits or BAdIs that might affect credit checks.
  
  By following these steps, you should be able to identify the cause of the credit check failure and take appropriate action to resolve the issue.