How To Fix WB2B316 - Order &1 has overall status of credit checks &2 (check order)

SAP Error Message - Details

• Message type: E = Error

• Message class: WB2B - Trading Contract

• Message number: 316

• Message text: Order &1 has overall status of credit checks &2 (check order)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message WB2B316 - Order &1 has overall status of credit checks &2 (check order) ?

  The SAP error message WB2B316 indicates that there is an issue with the credit check for a specific order. The message typically means that the order has an overall status related to credit checks that is preventing further processing. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Credit Limit Exceeded: The customer associated with the order has exceeded their credit limit.
  Credit Block: The order may be blocked due to credit issues, which can happen if the customer has a poor credit rating or if there are overdue invoices.
  Credit Management Settings: The settings in the credit management module may not be configured correctly, leading to unnecessary blocks.
  Incomplete Customer Data: Missing or incorrect data in the customer master record can also lead to credit check failures.
  
  Solution:
  
  
  Review Customer Credit Limit:
  
  Check the customer’s credit limit in the customer master data (transaction code: FD32).
  If necessary, increase the credit limit or adjust the credit management settings.
  
  
  
  Release the Credit Block:
  
  If the order is blocked, you can release it manually if you have the necessary authorization. This can be done in the sales order screen (transaction code: VA02) by navigating to the "Status" tab and releasing the credit block.
  
  
  
  Check Customer Master Data:
  
  Ensure that all relevant information in the customer master record is complete and accurate, including payment terms, credit limits, and risk categories.
  
  
  
  Review Credit Management Configuration:
  
  If the issue persists, review the configuration settings in the credit management module (transaction code: OVA8) to ensure they align with your business requirements.
  
  
  
  Consult with Finance Team:
  
  If you are unsure about making changes to credit limits or releasing blocks, consult with your finance or credit management team for guidance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  FD32: Display Customer Credit Management
  VA02: Change Sales Order
  OVAK: Configuration for Credit Management
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to credit checks and order processing.
  Documentation: Review SAP documentation on credit management for best practices and troubleshooting steps.
  
  Conclusion:
  The WB2B316 error message indicates a credit-related issue with a sales order. By reviewing the customer’s credit status, adjusting limits, and ensuring proper configuration, you can resolve the issue and proceed with order processing. Always ensure to follow your organization's policies regarding credit management and customer data handling.