How To Fix WB2B218 - No information exists on the customer

WB2B218 - Overview

• Message type: E = Error

• Message class: WB2B - Trading Contract

• Message number: 218

• Message text: No information exists on the customer

What causes this issue?

You want to

process

issue a message with the target group "customer".

No data was found for the customer in contract &V1&.

System Response

As contract &V1& does not contain any data relating to the customer, it
is not possible to

process

issue messages with the target group "customer".

The required function cannot be performed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WB2B218 - No information exists on the customer ?

  The SAP error message WB2B218: No information exists on the customer typically occurs in the context of SAP's Business-to-Business (B2B) processes, particularly when dealing with customer master data or when trying to access customer-related information in transactions.
  
  Cause:
  This error message can arise due to several reasons:
  
  
  Missing Customer Master Data: The customer you are trying to access does not have a master record in the system. This could be because the customer has not been created or has been deleted.
  
  
  Incorrect Customer Number: The customer number entered may be incorrect or does not exist in the system.
  
  
  Data Synchronization Issues: If your system is integrated with other systems (like CRM or third-party applications), there may be synchronization issues leading to missing data.
  
  
  Authorization Issues: The user may not have the necessary authorizations to view the customer data.
  
  
  Incorrect Configuration: There may be configuration issues in the B2B setup that prevent the system from retrieving customer information.
  
  
  
  Solution:
  To