How To Fix WB2B218 - No information exists on the customer

SAP Error Message - Details

• Message type: E = Error

• Message class: WB2B - Trading Contract

• Message number: 218

• Message text: No information exists on the customer

What causes this issue?

You want to

process

issue a message with the target group "customer".

No data was found for the customer in contract &V1&.

System Response

As contract &V1& does not contain any data relating to the customer, it
is not possible to

process

issue messages with the target group "customer".

The required function cannot be performed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WB2B218 - No information exists on the customer ?

  The SAP error message WB2B218: No information exists on the customer typically occurs in the context of SAP's Business-to-Business (B2B) processes, particularly when dealing with customer master data or when trying to access customer-related information in transactions.
  Cause:
  This error message can arise due to several reasons:
  
  
  Missing Customer Master Data: The customer you are trying to access does not have a master record in the system. This could be because the customer has not been created or has been deleted.
  
  
  Incorrect Customer Number: The customer number entered may be incorrect or does not exist in the system.
  
  
  Data Synchronization Issues: If your system is integrated with other systems (like CRM or third-party applications), there may be synchronization issues leading to missing data.
  
  
  Authorization Issues: The user may not have the necessary authorizations to view the customer data.
  
  
  Incorrect Configuration: There may be configuration issues in the B2B setup that prevent the system from retrieving customer information.
  
  
  Solution:
  To resolve the WB2B218 error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the transaction code XD03 (Display Customer) or VD03 (Display Customer - Sales Area) and enter the customer number to verify if the customer exists.
  If the customer does not exist, you will need to create a new customer using transaction code XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  
  
  
  Verify Customer Number:
  
  Ensure that the customer number you are entering is correct. Double-check for any typos or incorrect entries.
  
  
  
  Check Authorizations:
  
  Ensure that your user profile has the necessary authorizations to access customer data. You may need to contact your SAP security administrator for assistance.
  
  
  
  Data Synchronization:
  
  If your system is integrated with other systems, check for any synchronization issues. Ensure that the customer data is correctly replicated across systems.
  
  
  
  Review Configuration:
  
  If you suspect configuration issues, review the B2B settings in your SAP system. This may require assistance from your SAP Basis or configuration team.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like XD03, VD03, XD01, and VD01 for customer master data management.
  SAP Documentation: Refer to SAP Help documentation for detailed information on customer master data and B2B processes.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the WB2B218 error and implement the appropriate solution.