How To Fix WB810 - No layout is assigned to customer &1

SAP Error Message - Details

• Message type: E = Error

• Message class: WB - Messages for assortment list

• Message number: 810

• Message text: No layout is assigned to customer &1

What causes this issue?

No layout is assigned to the customer.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Assign a layout to the customer.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WB810 - No layout is assigned to customer &1 ?

  The SAP error message WB810 "No layout is assigned to customer &1" typically occurs in the context of the SAP system when dealing with customer-specific layouts in the context of billing, sales orders, or other customer-related documents. This error indicates that the system cannot find a layout (such as a form or template) that is assigned to the specified customer.
  Cause:
  
  Missing Layout Assignment: The customer does not have a layout assigned in the system. This can happen if the customer is newly created or if the layout assignment was inadvertently removed.
  Incorrect Configuration: The configuration settings for customer layouts may not be set up correctly in the system.
  Data Inconsistency: There may be inconsistencies in the master data related to the customer or the layout.
  
  Solution:
  To resolve the WB810 error, you can follow these steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD02 for general data or VD02 for sales area data).
  Check if a layout is assigned to the customer. If not, you will need to assign a layout.
  
  
  
  Assign Layout:
  
  In the customer master data, navigate to the relevant section where layout assignments are made (this may vary based on your specific configuration).
  Assign the appropriate layout to the customer.
  
  
  
  Review Configuration:
  
  If you have access, check the configuration settings for customer layouts in the SAP system (transaction code SPRO).
  Ensure that the layout determination is correctly set up for the relevant document types and customer groups.
  
  
  
  Test with Different Customers:
  
  If possible, test the process with other customers to see if the issue is isolated to a specific customer or if it is a broader issue.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes that may provide additional insights into the error and its resolution.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above steps, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD02, VD02, and SPRO for customer master data and configuration.
  SAP Notes: Search for SAP Notes related to error WB810 for any specific patches or updates that may address the issue.
  User Roles: Ensure that you have the necessary permissions to view and edit customer master data and configuration settings.
  
  By following these steps, you should be able to resolve the WB810 error and ensure that the appropriate layout is assigned to the customer in question.