How To Fix WB808 - Layout module &1 is not assigned to customer &2

SAP Error Message - Details

• Message type: E = Error

• Message class: WB - Messages for assortment list

• Message number: 808

• Message text: Layout module &1 is not assigned to customer &2

What causes this issue?

The period for selecting sales volume data defined in the info
structure differs from that set in Customizing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message WB808 - Layout module &1 is not assigned to customer &2 ?

  The SAP error message WB808 indicates that a specific layout module is not assigned to a particular customer. This error typically occurs in the context of SAP's logistics and sales modules, particularly when dealing with layout management for documents such as invoices, delivery notes, or other customer-related documents.
  Cause:
  The error message WB808 can arise due to several reasons:
  
  Missing Assignment: The layout module (e.g., a form or template) has not been assigned to the customer in the system.
  Configuration Issues: There may be a configuration issue in the SAP system where the layout module is not properly set up for the customer.
  Data Inconsistency: There could be inconsistencies in the master data for the customer or the layout module.
  Transport Issues: If the layout module was recently transported from another system, it may not have been properly assigned to the customer in the target system.
  
  Solution:
  To resolve the WB808 error, you can follow these steps:
  
  
  Check Layout Assignment:
  
  Go to the relevant transaction (e.g., VF02 for billing documents, VL02N for delivery documents).
  Check if the layout module is assigned to the customer. You can do this by navigating to the customer master data (transaction code XD02 or VD02) and checking the output settings.
  
  
  
  Assign Layout Module:
  
  If the layout module is not assigned, you can assign it by:
  
  Navigating to the output determination settings for the customer.
  Adding the appropriate layout module to the customer’s output settings.
  
  
  
  
  
  Review Configuration:
  
  Ensure that the layout module is correctly configured in the system. This may involve checking the output types and their associated forms in the configuration settings (transaction code SPRO).
  Navigate to the relevant configuration path, such as:
  
  Sales and Distribution > Basic Functions > Output Control > Output Determination > Maintain Output Types.
  
  
  
  
  
  Check for Data Consistency:
  
  Verify that the customer master data is complete and consistent. Ensure that all required fields are filled out correctly.
  
  
  
  Transport Issues:
  
  If the layout module was recently transported, ensure that the transport request was successful and that all necessary objects were included in the transport.
  
  
  
  Testing:
  
  After making the necessary changes, test the output generation again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD02 (Change Customer), VF02 (Change Billing Document), and SPRO (SAP Project Reference Object).
  Output Types: Understand the output types and their configurations, as they play a crucial role in determining how documents are generated and which layout modules are used.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to layout modules and output determination.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.