How To Fix WB714 - The total delivery phase quantity is different to the order quantity

SAP Error Message - Details

• Message type: E = Error

• Message class: WB - Messages for assortment list

• Message number: 714

• Message text: The total delivery phase quantity is different to the order quantity

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WB714 - The total delivery phase quantity is different to the order quantity ?

  The SAP error message WB714, which states "The total delivery phase quantity is different to the order quantity," typically occurs in the context of delivery processing in SAP, particularly when dealing with sales orders, deliveries, or production orders. This error indicates a mismatch between the quantities that have been delivered and the quantities that were originally ordered.
  Causes:
  
  Quantity Mismatch: The total quantity delivered does not match the quantity specified in the sales order or production order.
  Partial Deliveries: If partial deliveries are allowed, the system may still expect the total delivered quantity to equal the ordered quantity.
  Incorrect Delivery Phase: The delivery phase may not have been updated correctly, leading to discrepancies.
  Changes in Order: If the order quantity was changed after the delivery was created, this could lead to a mismatch.
  Stock Issues: Insufficient stock or incorrect stock levels can also lead to this error if the system cannot fulfill the order as expected.
  
  Solutions:
  
  Check Order and Delivery Quantities: Verify the quantities in the sales order or production order against the quantities in the delivery. Ensure they match.
  Adjust Delivery Quantities: If the delivery quantity is incorrect, you may need to adjust it to match the order quantity. This can be done through the delivery document.
  Review Partial Deliveries: If partial deliveries are allowed, ensure that the total delivered quantity across all deliveries matches the order quantity.
  Update Delivery Phase: If the delivery phase is not updated correctly, you may need to reprocess or update the delivery phase in the system.
  Check for Changes: If there have been changes to the order after the delivery was created, ensure that these changes are reflected in the delivery.
  Consult with SAP Support: If the issue persists, it may be beneficial to consult with SAP support or your internal SAP team for further investigation.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VL03N (Display Outbound Delivery) or VA03 (Display Sales Order) to check the details of the delivery and order.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to delivery processing and order management for best practices and guidelines.
  
  By following these steps, you should be able to identify the cause of the WB714 error and implement a solution to resolve it.