How To Fix WB711 - The delivery quantity total is different to the order quantity

SAP Error Message - Details

• Message type: E = Error

• Message class: WB - Messages for assortment list

• Message number: 711

• Message text: The delivery quantity total is different to the order quantity

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message WB711 - The delivery quantity total is different to the order quantity ?

  The SAP error message WB711 indicates that there is a discrepancy between the total delivery quantity and the order quantity in a delivery document. This typically occurs during the process of creating or processing deliveries in the SAP system, particularly in the context of sales and distribution (SD) or materials management (MM).
  Cause:
  
  Quantity Mismatch: The most common cause is that the total quantity being delivered does not match the quantity specified in the original sales order or purchase order.
  Partial Deliveries: If partial deliveries are allowed, it’s possible that the system is trying to process a delivery that exceeds the remaining quantity available for delivery.
  Incorrect Delivery Document: The delivery document may have been incorrectly created or modified, leading to inconsistencies.
  Stock Issues: There may not be enough stock available to fulfill the order quantity, leading to a mismatch.
  Manual Adjustments: Manual changes to the delivery quantities that do not reflect the original order can also cause this error.
  
  Solution:
  
  Check Order and Delivery Quantities: Verify the quantities in both the sales order (or purchase order) and the delivery document. Ensure that the total delivery quantity matches the order quantity.
  Adjust Delivery Quantities: If the delivery quantity is incorrect, adjust it to match the order quantity. This can be done in the delivery document by editing the relevant line items.
  Review Partial Delivery Settings: If partial deliveries are allowed, ensure that the delivery quantity does not exceed the remaining quantity available for delivery.
  Stock Availability Check: Check the stock levels to ensure that there is enough stock to fulfill the order. If stock is insufficient, you may need to procure more materials or adjust the delivery.
  Recreate Delivery Document: If the delivery document is found to be incorrect, consider deleting it and recreating it based on the correct order quantities.
  Consult with SAP Support: If the issue persists, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VL01N (Create Outbound Delivery) or VL02N (Change Outbound Delivery) to manage deliveries.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  User Authorizations: Ensure that you have the necessary authorizations to make changes to delivery documents.
  Training and Documentation: Familiarize yourself with the SAP SD/MM module processes, as understanding the flow of sales orders and deliveries can help prevent such errors.
  
  By following these steps, you should be able to resolve the WB711 error and ensure that your delivery quantities align with the order quantities.