How To Fix WA872 - Background job for restarting work items with temporary errors deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: WA - Messages from Workflow Event Manager

• Message number: 872

• Message text: Background job for restarting work items with temporary errors deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WA872 - Background job for restarting work items with temporary errors deleted ?

  Certainly! Here's a detailed explanation regarding the SAP error message WA872 - Background job for restarting work items with temporary errors deleted:
  
  Error Message
  WA872: Background job for restarting work items with temporary errors deleted
  
  Cause
  This message indicates that the background job responsible for restarting work items that had temporary errors has been deleted or is no longer scheduled.
  In SAP Workflow, when a work item encounters a temporary error (e.g., system unavailable, locked resource), the system can automatically try to restart the work item after some time. This automatic restart is managed by a background job (usually a job named something like SAP_WAPI_RESTART or similar).
  If this job is deleted, not scheduled, or stopped, the system cannot automatically restart these work items, and you will see this message.
  
  Explanation
  
  Temporary errors in workflow work items are errors that are not permanent and can be resolved by retrying the work item later.
  SAP schedules a background job to periodically check and restart these work items.
  If this job is missing or deleted, the system cannot perform this automatic restart.
  This message is informational but indicates that the automatic recovery mechanism is not active.
  
  
  Solution
  
  
  Check if the background job exists:
  
  Go to transaction SM37 (Job Monitoring).
  Search for the job related to restarting work items with temporary errors. The job name is typically SAP_WAPI_RESTART or similar.
  If the job does not exist or is deleted, you need to recreate or reschedule it.
  
  
  
  Schedule the background job:
  
  Use transaction SWU3 (Automatic Workflow Customizing) to check and activate workflow background jobs.
  In SWU3, under step 3 ("Start Workflow Background Jobs"), you can start or schedule the necessary jobs.
  Alternatively, you can schedule the job manually in SM36 with the appropriate program:
  
  Program name: SAP_WAPI_RESTART
  Variant: Usually there is a standard variant or you can create one.
  Schedule it to run periodically (e.g., every 5 minutes or as per your system requirements).
  
  
  
  
  
  Verify job scheduling:
  
  After scheduling, verify in SM37 that the job runs successfully and regularly.
  Check the job logs for any errors.
  
  
  
  Check workflow logs:
  
  Use transaction SWI1 or SWI2_FREQ to monitor work items and their statuses.
  Confirm that work items with temporary errors are being restarted automatically.
  
  
  
  
  Additional Information
  
  Temporary errors are different from permanent errors. Temporary errors can be caused by system unavailability, locked objects, or other transient issues.
  The background job ensures workflow robustness by retrying these work items without manual intervention.
  If the job is not running, manual intervention is required to restart work items, which is inefficient and error-prone.
  Regular monitoring of workflow background jobs is recommended to ensure smooth workflow processing.
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Background job for restarting work items with temporary errors is deleted or not scheduled.
  
  
  Effect
  Automatic restart of temporarily errored work items does not occur.
  
  
  Solution
  Reschedule or recreate the background job (usually SAP_WAPI_RESTART) via SWU3 or SM36.
  
  
  Transaction
  SM37 (Job monitoring), SWU3 (Workflow customizing), SM36 (Job scheduling), SWI1 (Work item monitoring)
  
  
  
  
  If you need help with the exact steps to schedule the job or further troubleshooting, feel free to ask!