How To Fix W9015 - & entries in external message log deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: W9 - IS-R: External messages POS system

• Message number: 015

• Message text: & entries in external message log deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message W9015 - & entries in external message log deleted ?

  Certainly! Here's a detailed explanation regarding SAP error message W9015 and the issue of entries in the external message log being deleted:
  
  SAP Error Message: W9015
  Message Text:
  
  Entries in external message log deleted
  
  Cause
  
  W9015 is a warning message indicating that entries in the external message log have been deleted.
  This typically happens during the processing of IDocs (Intermediate Documents) or ALE (Application Link Enabling) messages.
  The external message log stores information about the processing status of IDocs or messages exchanged between systems.
  Entries may be deleted due to:
  
  Automatic cleanup jobs or programs running to delete old or processed message log entries.
  Manual deletion by administrators or users.
  System settings or configurations that purge message logs after a certain retention period.
  
  
  The deletion is usually part of system housekeeping to prevent the message log from growing indefinitely and consuming excessive database space.
  
  
  When Does This Occur?
  
  During IDoc processing, if the system tries to access message log entries that have already been deleted, it issues the warning W9015.
  It can also appear in the external message monitor or ALE monitoring tools when the log entries are no longer available.
  
  
  Solution / Recommendations
  
  
  Check Message Log Retention Settings:
  
  Review the configuration for message log retention and cleanup.
  Transaction WE02 or WE05 can be used to monitor IDocs and their logs.
  Cleanup jobs like RSEOUT00 or custom programs might be scheduled to delete old logs.
  Adjust retention periods if necessary to keep logs longer for troubleshooting.
  
  
  
  Review Cleanup Jobs:
  
  Identify if any background jobs or programs are deleting message logs.
  If logs are needed for longer periods, reschedule or modify these jobs.
  
  
  
  Reprocess IDocs if Needed:
  
  If the deletion of logs causes issues in tracking or troubleshooting, consider reprocessing the affected IDocs.
  Use transaction BD87 to reprocess IDocs.
  
  
  
  Monitor System Usage:
  
  Ensure that message log deletion is part of a controlled housekeeping process.
  Avoid manual deletion unless necessary.
  
  
  
  Check for System Notes or OSS Messages:
  
  Sometimes SAP releases notes related to message log handling or cleanup.
  Search SAP Support Portal for any relevant notes on W9015 or message log deletion.
  
  
  
  
  Related Information
  
  
  IDoc Monitoring Transactions:
  
  WE02 - Display IDoc
  WE05 - IDoc List
  BD87 - Reprocess IDocs
  
  
  
  Message Log Tables:
  
  EDIDS - Status records for IDocs
  EDID4 - IDoc data records
  EDIDC - Control records for IDocs
  
  
  
  Cleanup Programs:
  
  RSEOUT00 - Outbound IDoc cleanup
  Custom cleanup programs or scripts
  
  
  
  ALE / EDI Monitoring:
  
  Use transaction SMQ1 / SMQ2 for outbound/inbound queues.
  Use WE19 for test IDoc processing.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Automatic or manual deletion of external message log entries related to IDocs or ALE messages.
  
  
  Effect
  Warning W9015 appears indicating that message log entries have been deleted.
  
  
  Solution
  Review and adjust message log retention and cleanup settings; monitor cleanup jobs; reprocess IDocs if needed.
  
  
  Related Tools
  WE02, WE05, BD87, RSEOUT00, SMQ1/SMQ2
  
  
  
  
  If you need help with specific cleanup job configuration or IDoc reprocessing steps, feel free to ask!