How To Fix W3_TOOL064 - & user & has not been reset

SAP Error Message - Details

• Message type: E = Error

• Message class: W3_TOOL - ITS: Maintenance Messages

• Message number: 064

• Message text: & user & has not been reset

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message W3_TOOL064 - & user & has not been reset ?

  Certainly! Here's a detailed explanation regarding the SAP error message W3_TOOL064:
  
  SAP Error Message: W3_TOOL064
  Message Text:
  
  User & has not been reset
  
  Cause
  This error typically occurs in the context of SAP Web Application Server (SAP Web AS) or SAP NetWeaver when a user session or user context has not been properly reset or cleared. It often happens during administrative or system operations involving user management, such as:
  
  Resetting or unlocking users in the system.
  During certain tool or transaction executions that require the user context to be reset.
  When a user session is still active or locked, preventing the reset operation.
  
  In particular, the message indicates that the system attempted to reset the user (e.g., clear locks, reset sessions), but the operation failed or was not performed.
  
  Common Scenarios
  
  Trying to reset a user who is currently logged on or has active sessions.
  User locks or buffers not cleared properly.
  Issues with user buffer synchronization.
  Problems during user administration tasks in transactions like SU01, SM04, or SM12.
  
  
  Solution
  
  
  Check User Sessions:
  
  Use transaction SM04 (User List) or AL08 to check if the user is currently logged on.
  If the user is logged on, ask the user to log off or forcibly log off the user from the system.
  
  
  
  Clear User Locks:
  
  Use transaction SM12 to check for any lock entries related to the user.
  Delete any stale or unnecessary locks.
  
  
  
  Reset User Buffer:
  
  Use transaction SU01 to reset the user buffer.
  In SU01, enter the user ID, then go to User > Reset User Buffer.
  
  
  
  Check for Active Work Processes:
  
  Use transaction SM50 or SM66 to check for any active work processes related to the user.
  If necessary, terminate these processes carefully.
  
  
  
  System Restart (if applicable):
  
  In rare cases, if the user context cannot be reset due to system issues, a system restart might be required.
  
  
  
  Check for OSS Notes:
  
  Search SAP Support Portal for OSS Notes related to W3_TOOL064 for any patches or specific fixes.
  
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SU01 – User Maintenance
  SM04 – User List (Sessions)
  SM12 – Lock Entries
  SM50/SM66 – Work Process Overview
  
  
  
  SAP Notes:
  
  Check SAP Notes for any known bugs or patches related to user reset issues.
  
  
  
  User Buffer:
  
  The user buffer stores user-specific data and authorizations. Sometimes it needs to be reset to reflect changes.
  
  
  
  Security Considerations:
  
  Always ensure that forcibly logging off users or deleting locks does not interrupt critical business processes.
  
  
  
  
  Summary
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  W3_TOOL064: User & has not been reset
  
  
  Cause
  User session or context not reset properly; user still logged on or locked.
  
  
  Solution
  Check and log off user sessions, clear locks, reset user buffer via SU01, terminate active processes if needed.
  
  
  Related Transactions
  SU01, SM04, SM12, SM50, SM66
  
  
  
  
  If you provide more context (e.g., when exactly the error occurs, which transaction or tool you are using), I can help tailor the solution further.