How To Fix W3_TOOL063 - & user & has been reset

SAP Error Message - Details

• Message type: E = Error

• Message class: W3_TOOL - ITS: Maintenance Messages

• Message number: 063

• Message text: & user & has been reset

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message W3_TOOL063 - & user & has been reset ?

  SAP Error Message:
  
  W3_TOOL063 & user & has been reset
  
  Meaning / Cause
  This message indicates that the SAP Web Dispatcher or the SAP Web Application Server has reset the user session or user context. Specifically, the user session was terminated or reset due to some internal condition or error.
  Common causes include:
  
  User session timeout or inactivity: The user session was reset because it exceeded the allowed idle time or session duration.
  User locked or reset by administrator: The user account was administratively reset or locked.
  System restart or work process reset: The backend system or work process handling the user session was restarted or reset.
  Security or authorization issues: The system detected an inconsistency or security violation and reset the user session.
  Load balancing or connection issues: The Web Dispatcher or load balancer reset the session due to connection problems or failover.
  User password change: If the user password was changed, existing sessions might be reset.
  
  
  Where It Occurs
  
  This message is typically logged in the SAP Web Application Server logs (dev_w0, dev_w1, etc.) or in the Web Dispatcher logs.
  It can appear in the SAP GUI or Web UI when a user session is unexpectedly terminated.
  It may also appear in system traces or security audit logs.
  
  
  Solution / How to Resolve
  
  
  Check User Status:
  
  Verify if the user account is locked or has been reset by an administrator.
  Use transaction SU01 to check user status and unlock if necessary.
  
  
  
  Check System Logs:
  
  Review system logs (SM21), developer traces (ST11), and Web Dispatcher logs for related errors or warnings around the time the message appeared.
  Look for system restarts, work process dumps, or network issues.
  
  
  
  Session Timeout Settings:
  
  Check and adjust session timeout parameters if users are being logged out due to inactivity.
  Parameters like rdisp/gui_auto_logout or web session timeout settings may be relevant.
  
  
  
  Check Password Policies:
  
  If the user recently changed their password, ensure that all sessions are properly synchronized.
  Inform users to log out and log back in after password changes.
  
  
  
  Network and Load Balancer:
  
  Investigate network stability and load balancer configurations that might cause session resets.
  Ensure sticky sessions are configured if required.
  
  
  
  SAP Notes and Support:
  
  Search SAP Support Portal for notes related to W3_TOOL063 for any known bugs or patches.
  Example SAP Note: Sometimes this message is linked to specific kernel or Web Dispatcher versions.
  
  
  
  
  Additional Information
  
  The message ID W3_TOOL relates to the Web Application Server (WAS) or Web Dispatcher tools.
  The placeholder & user & will be replaced by the actual username in the message.
  This message is informational but indicates that the user session was forcibly reset, which can impact user experience.
  Regular monitoring of user sessions and system health can help prevent unexpected resets.
  
  
  Summary:
  
  W3_TOOL063 & user & has been reset means the user session was reset by the system due to timeout, administrative action, system restart, or network issues. Check user status, system logs, session timeout settings, and network stability to resolve the issue.