How To Fix >W035 - Items from promises to pay will not be dunned

SAP Error Message - Details

• Message type: E = Error

• Message class: >W -

• Message number: 035

• Message text: Items from promises to pay will not be dunned

Self-Explanatory Message

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• What is the cause and solution for SAP error message >W035 - Items from promises to pay will not be dunned ?

  The SAP error message W035: Items from promises to pay will not be dunned typically occurs in the context of accounts receivable and dunning processes. This message indicates that certain items associated with a customer’s promise to pay are excluded from the dunning process. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Promise to Pay: The customer has made a promise to pay for certain items, and as a result, those items are flagged to be excluded from dunning. This is a standard behavior in SAP to avoid sending dunning notices for amounts that the customer has already committed to pay.
  Dunning Configuration: The dunning procedure may be configured to exclude items that are under a promise to pay.
  Dunning Levels: The specific dunning level or strategy may not include items that are part of a payment arrangement.
  Payment Terms: The payment terms associated with the customer or the specific invoice may affect the dunning process.
  
  Solution:
  
  Review Promises to Pay: Check the customer’s account for any active promises to pay. If the promise is valid and the customer is expected to pay, then the exclusion from dunning is appropriate.
  Adjust Dunning Configuration: If you want to include these items in the dunning process, you may need to adjust the dunning configuration in the system. This can involve changing the dunning procedure settings or the criteria for what items are included in dunning.
  Manual Dunning: If necessary, you can manually follow up with the customer regarding the items that are excluded from the automated dunning process.
  Consult Documentation: Review SAP documentation or consult with your SAP administrator to understand the specific settings related to dunning and promises to pay.
  
  Related Information:
  
  Dunning Procedure: Understand how dunning procedures are set up in your SAP system, including the criteria for including or excluding items.
  Customer Master Data: Review the customer master data for any specific settings that might affect dunning, such as payment terms or dunning blocks.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional guidance on dunning processes.
  Training and Support: If you are unsure about how to proceed, consider reaching out to your SAP support team or taking training on accounts receivable and dunning processes in SAP.
  
  By addressing the underlying causes and adjusting configurations as necessary, you can manage the dunning process more effectively and ensure that it aligns with your organization's policies and customer agreements.