How To Fix >W018 - | No collection step determined

SAP Error Message - Details

• Message type: E = Error

• Message class: >W -

• Message number: 018

• Message text: | No collection step determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >W018 - | No collection step determined ?

  The SAP error message W018: No collection step determined typically occurs in the context of the SAP Collections Management module. This error indicates that the system was unable to determine a collection step for a specific customer or account during the collections process. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  
  Missing Collection Strategy: The collection strategy may not be defined for the customer or account in question. This can happen if the customer is not assigned to a collection strategy or if the strategy does not have any steps defined.
  
  
  Incorrect Configuration: The configuration settings for the collections management module may not be set up correctly. This includes missing or incorrect settings in the collection strategy or collection steps.
  
  
  Customer Master Data Issues: There may be issues with the customer master data, such as missing information or incorrect settings that prevent the system from determining the appropriate collection step.
  
  
  Inactive Collection Steps: The collection steps defined in the strategy may be inactive or not applicable to the current situation.
  
  
  Document Type or Status: The document type or status of the receivables may not be compatible with the collection strategy, leading to the inability to determine a collection step.
  
  
  Solutions:
  
  
  Check Collection Strategy: Verify that the customer is assigned to a valid collection strategy. Ensure that the strategy has defined collection steps.
  
  
  Review Configuration: Go to the configuration settings for Collections Management (transaction code SPRO) and check the settings for collection strategies and steps. Ensure that all necessary configurations are in place.
  
  
  Update Customer Master Data: Review the customer master data for any missing or incorrect information. Ensure that the customer is set up correctly in the system.
  
  
  Activate Collection Steps: If the collection steps are inactive, activate them in the configuration settings.
  
  
  Test with Different Scenarios: If possible, test the collections process with different customers or scenarios to identify if the issue is isolated to specific cases.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on configuring collections management and troubleshooting related issues.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SPRO: For configuration settings.
  FBL5N: To view customer line items.
  FQEVENT: To check event management for collections.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message W018. SAP Notes can provide specific guidance or updates that may resolve the issue.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.