How To Fix VTX821 - Select a tracking entry

SAP Error Message - Details

• Message type: E = Error

• Message class: VTX - Messages from tracking notification processing

• Message number: 821

• Message text: Select a tracking entry

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VTX821 - Select a tracking entry ?

  The SAP error message VTX821, which states "Select a tracking entry," typically occurs in the context of the SAP Global Trade Services (GTS) module, particularly when dealing with compliance checks or tracking of goods. This error indicates that the system expects the user to select a specific tracking entry, but none has been selected or available for the operation being performed.
  Cause:
  
  No Tracking Entries Available: The user may not have any tracking entries available for selection, which can happen if no relevant data has been created or if the data has been deleted.
  Incorrect Filters: The filters applied in the tracking entry selection screen may be too restrictive, resulting in no entries being displayed.
  User Permissions: The user may not have the necessary permissions to view or select tracking entries.
  System Configuration: There may be issues with the configuration of the GTS system that prevent tracking entries from being displayed or selected.
  
  Solution:
  
  Check for Existing Tracking Entries: Ensure that there are tracking entries available for the operation you are trying to perform. You can do this by navigating to the relevant tracking entry screen and verifying if any entries exist.
  Adjust Filters: Review and adjust any filters applied in the selection screen to broaden the search criteria. This may involve changing date ranges, statuses, or other parameters.
  User Permissions: Verify that the user has the appropriate permissions to access and select tracking entries. If necessary, consult with your SAP security administrator to ensure the correct roles and authorizations are assigned.
  System Configuration: If the issue persists, it may be necessary to check the configuration settings in the GTS module. This may involve consulting with your SAP Basis or GTS support team to ensure that everything is set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on tracking entries and compliance checks in GTS.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Training and Documentation: Review any training materials or user guides related to SAP GTS to better understand how tracking entries work and how to manage them effectively.
  
  If the problem continues after trying these solutions, it may be beneficial to escalate the issue to your internal SAP support team or contact SAP support for further assistance.