How To Fix VTX509 - Shpg notification &: Conversion of event time in timestamp not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: VTX - Messages from tracking notification processing

• Message number: 509

• Message text: Shpg notification &: Conversion of event time in timestamp not possible

What causes this issue?

The time transmitted in the event could not be translated to a time
stamp. This is the case when no time zone is entered in the IDoc entry
for the event or event location and no time zone can be determined from
the connection point.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VTX509 - Shpg notification &: Conversion of event time in timestamp not possible ?

  The SAP error message VTX509, which states "Shpg notification &: Conversion of event time in timestamp not possible," typically occurs in the context of shipping notifications and can be related to issues with date and time formats or data inconsistencies in the system.
  Cause:
  
  Invalid Date/Time Format: The event time being processed may not be in a valid format that SAP can recognize or convert into a timestamp.
  Null or Missing Values: If the event time is missing or null, the system will not be able to perform the conversion.
  Data Type Mismatch: There may be a mismatch between the expected data type for the event time and the actual data being provided.
  Time Zone Issues: If the event time is provided in a different time zone without proper conversion, it may lead to errors during processing.
  
  Solution:
  
  Check Input Data: Verify the format of the event time being sent in the shipping notification. Ensure it adheres to the expected format (e.g., YYYY-MM-DD HH:MM:SS).
  Handle Null Values: Ensure that the event time is not null or missing. If it is optional, consider implementing logic to handle such cases.
  Data Type Validation: Ensure that the data type of the event time matches what SAP expects. If necessary, convert the data type before sending it to SAP.
  Time Zone Conversion: If applicable, ensure that the event time is converted to the correct time zone that SAP expects.
  Debugging: Use transaction codes like SLG1 (Application Log) to check for more detailed error logs that can provide insights into what might be causing the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common errors.
  Documentation: Review the relevant SAP documentation for shipping notifications and event time handling to ensure compliance with expected formats and data types.
  Testing: If changes are made, conduct thorough testing in a development or quality assurance environment before deploying to production to ensure that the issue is resolved without introducing new problems.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP directly for further assistance.