How To Fix VSCAN094 - Group &1 from step &2 does not have a functioning scanner

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 094

• Message text: Group &1 from step &2 does not have a functioning scanner

What causes this issue?

The profile uses a group for which there are no scanners.
Either the group no longer exists at all (it has been deleted but not
replaced in the profile), or there are no scanners that belong to this
group and can be used.
If necessary, you can find another message about this event in the log
above this message.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN094 - Group &1 from step &2 does not have a functioning scanner ?

  The SAP error message VSCAN094 indicates that a specific group of scanners (identified by &1) associated with a particular step (identified by &2) does not have a functioning scanner. This error typically arises in the context of document processing or scanning within SAP, particularly when using the SAP Document Management System (DMS) or similar functionalities.
  Cause:
  
  Scanner Configuration Issues: The scanner may not be properly configured in the SAP system or may not be connected correctly.
  Scanner Status: The scanner could be turned off, disconnected, or malfunctioning.
  Network Issues: If the scanner is networked, there may be connectivity issues preventing SAP from communicating with the scanner.
  Driver Issues: The necessary drivers for the scanner may not be installed or may be outdated.
  User Permissions: The user may not have the necessary permissions to access the scanner or the scanning group.
  
  Solution:
  
  Check Scanner Connection: Ensure that the scanner is powered on, properly connected to the network or computer, and functioning correctly.
  Verify Configuration in SAP:
  
  Go to the relevant configuration settings in SAP to check if the scanner is correctly set up.
  Ensure that the scanner is assigned to the correct group and step.
  
  
  Test Scanner Functionality: Use the scanner outside of SAP to ensure it is working properly. If it fails to work outside of SAP, the issue is likely with the scanner itself.
  Update Drivers: Ensure that the latest drivers for the scanner are installed on the system.
  Check User Permissions: Verify that the user has the necessary permissions to access the scanner and the associated groups in SAP.
  Consult Logs: Check SAP logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on scanner configuration and troubleshooting.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.