How To Fix VSCAN055 - Scan error "&1&2" for object "&3&4"

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 055

• Message text: Scan error "&1&2" for object "&3&4"

What causes this issue?

An error was triggered by the scan engine when checking the object
"&V3&&V4&" .
The error code and error text are: "&V1&&V2&".
For technical reasons, the object name and error message are restricted
to a length of 100 characters. The content of these fields is filled
by the scan engine.

System Response

The reaction of the application to this scan error depends on the
settings of the selected virus scan profile.

How to fix this error?

For more information about the meaning of the error and possible
solutions, see the documentation for the scan engine.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN055 - Scan error "&1&2" for object "&3&4" ?

  The SAP error message VSCAN055 indicates a scan error related to the virus scanning functionality in SAP. This error typically occurs when the system attempts to scan a file or object for viruses, and the scan fails for some reason. The message format is as follows:
  
  &1: This usually represents the type of error (e.g., a specific error code).
  &2: This may provide additional context or details about the error.
  &3: This represents the object that was being scanned (e.g., a file name or path).
  &4: This may provide additional information about the object.
  
  Causes
  
  Virus Scanner Configuration: The virus scanner may not be properly configured or may not be running.
  Network Issues: There could be network connectivity issues preventing the SAP system from communicating with the virus scanner.
  File Issues: The file being scanned may be corrupted or in an unsupported format.
  Permissions: The SAP system may not have the necessary permissions to access the file or the virus scanner.
  Scanner Errors: The virus scanner itself may be experiencing issues or may be down.
  
  Solutions
  
  Check Virus Scanner Configuration: Ensure that the virus scanner is correctly configured in the SAP system. This includes checking the settings in transaction code RZ10 or RZ11 for parameters related to virus scanning.
  Verify Virus Scanner Status: Make sure that the virus scanner service is running and is accessible from the SAP system.
  Review Network Connectivity: Check for any network issues that may be preventing communication between the SAP system and the virus scanner.
  Inspect the File: If possible, check the file that is being scanned for corruption or unsupported formats.
  Check Permissions: Ensure that the SAP user has the necessary permissions to access the file and the virus scanner.
  Consult Logs: Review the SAP system logs and the logs of the virus scanner for any additional error messages or clues.
  
  Related Information
  
  SAP Notes: Check SAP Notes related to virus scanning and the specific error message for any updates or patches that may address the issue.
  Documentation: Refer to the official SAP documentation for virus scanning configuration and troubleshooting.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the VSCAN055 error in your SAP system.