How To Fix VSCAN041 - Could not start the scan engine of virus scan server &1

SAP Error Message - Details

• Message type: E = Error

• Message class: VSCAN - Virus Scan Interface

• Message number: 041

• Message text: Could not start the scan engine of virus scan server &1

What causes this issue?

The attempt to start the scan engine of virus scan server &V1& failed.
The cause of this problem may be that not all initialization parameters
requierd in the scanner group have been entered.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check in the trace of virus scan server &V1&, to see if it contains
additional information.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VSCAN041 - Could not start the scan engine of virus scan server &1 ?

  The SAP error message VSCAN041 indicates that the system was unable to start the scan engine of the virus scan server (VSS). This error can occur for various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  Virus Scan Server Not Running: The virus scan server may not be started or is not running properly.
  Configuration Issues: There may be misconfigurations in the settings of the virus scan server or the SAP system.
  Network Issues: There could be network connectivity problems preventing the SAP system from communicating with the virus scan server.
  Permissions Issues: The user account under which the virus scan server is running may not have the necessary permissions.
  Resource Limitations: The server may be running out of resources (CPU, memory) to start the scan engine.
  Software Conflicts: Conflicts with other software or services running on the server could prevent the virus scan server from starting.
  
  Solutions:
  
  
  Check Virus Scan Server Status:
  
  Ensure that the virus scan server is installed and running. You can check the service status on the server where it is installed.
  
  
  
  Review Configuration:
  
  Verify the configuration settings in the SAP system for the virus scan server. Ensure that the correct host and port are specified.
  Check the configuration files of the virus scan server for any errors.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP application server and the virus scan server. Use tools like ping or telnet to check connectivity.
  
  
  
  Permissions:
  
  Ensure that the user account running the virus scan server has the necessary permissions to access required resources and files.
  
  
  
  Resource Monitoring:
  
  Monitor the server resources (CPU, memory, disk space) to ensure that there are sufficient resources available for the virus scan server to start.
  
  
  
  Check Logs:
  
  Review the logs of the virus scan server for any error messages or warnings that could provide more insight into the issue.
  
  
  
  Restart Services:
  
  If the virus scan server is running but not functioning correctly, try restarting the service.
  
  
  
  Update Software:
  
  Ensure that both the SAP system and the virus scan server are up to date with the latest patches and updates.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation and the documentation for the virus scan server for any specific troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the virus scan server and the specific error message for additional guidance and solutions.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support: If the issue persists, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify the cause of the VSCAN041 error and implement a solution to resolve it.