How To Fix VS216 - Payment card &1 &2 is blocked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: VS - SD Master data

• Message number: 216

• Message text: Payment card &1 &2 is blocked by another user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message VS216 - Payment card &1 &2 is blocked by another user ?

  The SAP error message VS216, which states "Payment card &1 &2 is blocked by another user," typically occurs in the context of payment card processing within the SAP system. This error indicates that the payment card you are trying to use is currently locked or blocked by another user, preventing you from accessing or processing transactions with that card.
  Cause:
  
  Concurrent Access: Another user is currently using the payment card, which locks it for other users to prevent data inconsistencies.
  Session Timeout: If a user has not completed their transaction and has left the session open, the card may remain locked.
  System Configuration: Certain configurations in the SAP system may enforce strict locking mechanisms for payment card usage.
  User Permissions: The user may not have the necessary permissions to access or unlock the payment card.
  
  Solution:
  
  Wait and Retry: If another user is using the card, wait for them to complete their transaction and then try again.
  Identify the User: If possible, identify the user who has locked the card and ask them to release it.
  Check for Open Sessions: Ensure that there are no open sessions or transactions that are holding the card locked. If a session is stuck, it may need to be closed.
  Unlock the Card: If you have the necessary permissions, you may be able to unlock the card manually through the SAP transaction code (e.g., using transaction codes like SE16 or SE11 to check the relevant tables).
  Contact Support: If the issue persists, contact your SAP support team or system administrator for assistance. They may need to investigate the locking mechanism or user sessions further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing payment cards, such as F110 for payment processing or F-28 for incoming payments.
  User Roles and Authorizations: Review user roles and authorizations to ensure that users have the appropriate permissions to access and manage payment cards.
  SAP Notes: Check SAP Notes for any known issues or patches related to payment card processing and locking mechanisms.
  Documentation: Refer to SAP documentation for best practices on managing payment cards and understanding the locking behavior in the system.
  
  By following these steps, you should be able to resolve the VS216 error and continue with your payment card transactions.