How To Fix VR032 - None of the selected sales activity types is a planned call

SAP Error Message - Details

• Message type: E = Error

• Message class: VR - Output for SD Reporting

• Message number: 032

• Message text: None of the selected sales activity types is a planned call

What causes this issue?

Either all sales activity types, or the types you selected, are not
suitable for planned calls dispatched from a call-center.

System Response

Further processing is not possible.

How to fix this error?

In the IMG activity <DS:SIMG.SIMG_CFMENUOLSDOVCK>Define sales activity
types</> identify the sales activity types that you want to use for
planned phone calls.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VR032 - None of the selected sales activity types is a planned call ?

  SAP Error Message:
  
  VR032 - None of the selected sales activity types is a planned call
  
  Cause:
  This error occurs in SAP CRM or SAP Sales when you try to create or process a sales activity (such as a planned call or visit) but the system does not find any sales activity type among the selected ones that is defined as a "planned call" in the customizing settings.
  In other words, the sales activity type(s) you have selected or assigned to the sales activity are not configured as planned calls in the system. The system expects at least one planned call type to proceed, but none is found.
  
  Explanation:
  
  Sales activity types in SAP CRM or Sales are configured in customizing (transaction SPRO) under Sales Activities.
  Each sales activity type can be defined as a planned call or other types of activities.
  When creating a planned call or scheduling a visit, the system checks if the selected activity type is flagged as a planned call.
  If none of the selected activity types is flagged as a planned call, the system throws the VR032 error.
  
  
  Solution:
  
  
  Check Sales Activity Type Configuration:
  
  Go to SAP customizing:
  
  SPRO -> SAP CRM -> Sales -> Sales Activities -> Define Sales Activity Types
  Find the sales activity type(s) you are using.
  Verify if the activity type is marked as a Planned Call (or equivalent flag depending on your SAP version).
  
  
  
  Adjust the Sales Activity Type:
  
  If the activity type is not flagged as a planned call, either:
  
  Change the activity type to one that is defined as a planned call.
  Or modify the existing activity type to be flagged as a planned call if appropriate.
  
  
  
  
  
  Use Correct Activity Type in Transaction:
  
  When creating the sales activity, ensure you select an activity type that is configured as a planned call.
  
  
  
  Check User Input:
  
  Sometimes the error can occur if the user selects multiple activity types or an incorrect one by mistake.
  Guide users to select the correct planned call activity type.
  
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SPRO - Customizing
  CRMD_ORDER - CRM Order Processing (where sales activities are created)
  
  
  SAP Notes:
  
  Check for any SAP Notes related to VR032 for your specific SAP version.
  
  
  Documentation:
  
  SAP Help Portal on Sales Activities and Planned Calls.
  
  
  Common Scenario:
  
  This error often appears during sales visit planning or when creating planned calls in SAP CRM.
  
  
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Selected sales activity types are not defined as planned calls in customizing.
  
  
  Effect
  System cannot process the planned call and throws VR032 error.
  
  
  Solution
  Configure or select sales activity types flagged as planned calls in SPRO customizing.
  
  
  Check
  Sales activity type settings, user input, and correct usage in sales activity creation.
  
  
  
  
  If you need further assistance, please provide details about the transaction or process where the error occurs, and the sales activity types involved.