How To Fix VR032 - None of the selected sales activity types is a planned call

VR032 - Overview

• Message type: E = Error

• Message class: VR - Output for SD Reporting

• Message number: 032

• Message text: None of the selected sales activity types is a planned call

What causes this issue?

Either all sales activity types, or the types you selected, are not
suitable for planned calls dispatched from a call-center.

System Response

Further processing is not possible.

How to fix this error?

In the IMG activity <DS:SIMG.SIMG_CFMENUOLSDOVCK>Define sales activity
types</> identify the sales activity types that you want to use for
planned phone calls.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VR032 - None of the selected sales activity types is a planned call ?

  SAP Error Message:
  VR032 - None of the selected sales activity types is a planned call
  
  
  Cause:
  This error occurs in SAP CRM or SAP Sales when you try to create or process a sales activity (such as a planned call or visit) but the system does not find any sales activity type among the selected ones that is defined as a "planned call" in the customizing settings.
  In other words, the sales activity type(s) you have selected or assigned to the sales activity are not configured as planned calls in the system. The system expects at least one planned call type to proceed, but none is found.
  
  Explanation:
  
  Sales activity types in SAP CRM or Sales are configured in customizing (transaction SPRO) under Sales Activities.
  Each sales activity type can be defined as a planned call or other types of activities.
  When creating a planned call or scheduling a visit, the system checks if the selected activity