How To Fix VP184 - Mandate is not displayed as customer &1 is blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: VP - Vertriebsbelegpartner

• Message number: 184

• Message text: Mandate is not displayed as customer &1 is blocked

Diagnosis
You want to display or change a mandate for a customer. The data related
to this customer may include personal data and is blocked.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system does not display any data related to this customer to protect
personal data.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VP184 - Mandate is not displayed as customer &1 is blocked ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  VP184 - Mandate is not displayed as customer &1 is blocked
  
  Cause:
  This error occurs when you try to display or process a SEPA Direct Debit mandate for a customer who is currently blocked in the system. The system prevents access to mandate details because the customer master record is flagged as blocked (e.g., for billing, delivery, or payment).
  Blocking a customer can be due to various reasons such as credit issues, payment defaults, or administrative holds. When the customer is blocked, certain transactions or data related to that customer, including mandates, are restricted to avoid further processing.
  
  Solution:
  
  
  Check Customer Block Status:
  
  Go to transaction XD03 (Display Customer) or FD03 (Display Customer Accounting).
  Enter the customer number &1 (as indicated in the message).
  Check the "Status" tab or "Sales Area Data" for any blocks:
  
  Sales block
  Delivery block
  Billing block
  Payment block
  
  
  
  
  
  Remove or Adjust the Block:
  
  If the block is no longer valid or needs to be lifted, use XD02 or FD02 to change the customer master data.
  Remove the block(s) that prevent mandate display or processing.
  Save the changes.
  
  
  
  Re-try Mandate Display:
  
  After unblocking the customer, try to display the mandate again.
  The mandate should now be visible and accessible.
  
  
  
  If Block is Required:
  
  If the block must remain for business reasons, coordinate with the responsible department (e.g., credit control) to understand the implications.
  Mandate display or processing might be restricted until the block is removed.
  
  
  
  
  Related Information:
  
  
  Mandates in SAP:
  
  Mandates are used in SEPA Direct Debit processing to authorize the collection of payments from a customer's bank account. They are linked to the customer master data.
  
  
  Customer Blocking Reasons:
  
  Blocks can be set manually or automatically (e.g., credit limit exceeded). They prevent further processing to mitigate risk.
  
  
  Transactions to Check/Change Customer Blocks:  
  
  XD02 / XD03: Change / Display Customer (Sales Area Data)  
  FD02 / FD03: Change / Display Customer (Accounting Data)  
  VD02 / VD03: Change / Display Customer (Sales Data)
  
  
  
  SEPA Mandate Management:
  
  Mandates are maintained in the customer master under the payment transactions or via specific SEPA mandate management transactions.
  
  
  
  Summary:
  
  Cause: Customer is blocked, so mandate cannot be displayed.  
  Solution: Unblock the customer in the customer master data and retry.  
  Check: Customer master blocks in sales and accounting views.
  
  
  If you need further assistance, please provide the customer number or the context in which the error occurs (e.g., transaction code, process step).