How To Fix VO737 - Customer master &: SD data for &/&/& is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: VO - W&S: Rough workload forecast + picking wave

• Message number: 737

• Message text: Customer master &: SD data for &/&/& is missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message VO737 - Customer master &: SD data for &/&/& is missing ?

  Certainly! Here's a detailed explanation for the SAP error message:
  
  SAP Error Message:
  VO737 - Customer master &: SD data for &/&/& is missing
  
  Meaning / Cause:
  This error occurs when the system tries to access or process Sales and Distribution (SD) data for a customer master record, but the required SD data is missing for the specified combination of:
  
  Customer Number (&)
  Sales Organization (&)
  Distribution Channel (&)
  Division (&)
  
  In other words, the customer master record exists, but the SD-specific data segment for the given sales area (Sales Org + Distribution Channel + Division) has not been maintained or created.
  
  When does it occur?
  
  During sales order creation or processing.
  When referencing customer master data in SD transactions.
  When the system tries to determine pricing, delivery, billing, or other SD-related processes that require customer master SD data.
  When copying or referencing customer data in sales documents.
  
  
  Cause:
  
  The customer master record does not have SD data maintained for the sales area in question.
  The sales area (Sales Org + Distribution Channel + Division) is not assigned to the customer.
  The customer master data is incomplete or inconsistent.
  Possibly, the customer master was created only with general data or accounting data but not SD data.
  
  
  Solution / How to fix:
  
  
  Maintain SD Data for the Customer Master:
  
  Go to transaction XD02 (Change Customer Master).
  Enter the customer number.
  Enter the sales area (Sales Organization, Distribution Channel, Division) for which the SD data is missing.
  Maintain the required SD data such as sales area data, shipping data, billing data, partner functions, etc.
  Save the changes.
  
  
  
  Check if the Sales Area is Correct:
  
  Verify that the sales area used in the transaction is valid and assigned to the customer.
  If the sales area is incorrect, correct it in the sales document or master data.
  
  
  
  Create the Customer Master SD Data if Missing:
  
  If the customer master was created only with general data (using XD01 or FD01), ensure SD data is added for the relevant sales areas.
  
  
  
  Check Partner Functions:
  
  Sometimes missing partner functions in the customer master SD data can cause issues. Ensure partner functions are maintained properly.
  
  
  
  
  Additional Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General + SD + FI)
  XD02: Change Customer
  VD01/VD02: Create/Change Customer (Sales Area Data only)
  FD01/FD02: Create/Change Customer (Accounting Data only)
  
  
  
  Tables involved:
  
  KNA1: General Customer Data
  KNVV: Customer Sales Data (Sales Area Data)
  KNVP: Customer Partner Functions
  
  
  
  Related Notes / SAP KBAs:
  
  SAP Note 0000000 (example) - check for specific SAP Notes related to VO737.
  Search SAP Support Portal for "VO737" for any patches or updates.
  
  
  
  
  Summary:
  The error VO737 indicates missing SD data for the customer master in the specified sales area. To resolve it, maintain the SD data for the customer master in the relevant sales area using transaction XD02 or VD02.
  
  If you need help with the exact steps or screenshots, feel free to ask!