How To Fix VN368 - Error when saving mail data for condition record with key &

SAP Error Message - Details

• Message type: E = Error

• Message class: VN - Nachrichtensteuerung

• Message number: 368

• Message text: Error when saving mail data for condition record with key &

What causes this issue?

An error occured during the creation of a reference mail object for the
condition record with the specified key.

System Response

The relevant condition record is incorrect.

How to fix this error?

Delete the condition record and create a new one.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VN368 - Error when saving mail data for condition record with key & ?

  Certainly! Here's a detailed explanation for the SAP error message VN368:
  
  SAP Error Message: VN368
  Text: Error when saving mail data for condition record with key &
  
  1. Cause
  The error VN368 occurs during the process of saving mail data related to a condition record in SAP. This typically happens in the context of pricing or condition maintenance where the system tries to store or update email-related information (such as notification or communication data) linked to a condition record.
  Common causes include:
  
  Inconsistent or missing data in the mail communication fields linked to the condition record.
  Authorization issues preventing the system from saving mail data.
  Database inconsistencies or locks on the condition record.
  Incorrect configuration of the communication or mail data in the condition technique.
  Custom enhancements or user exits that interfere with the saving process.
  Missing or incorrect partner functions or communication methods related to the condition record.
  
  
  2. Solution
  To resolve the VN368 error, consider the following steps:
  
  
  Check the Condition Record Key:
  
  Identify the condition record key mentioned in the error message.
  Verify if the condition record exists and is not locked or corrupted.
  
  
  
  Verify Mail Data Configuration:
  
  Check the configuration of mail data related to the condition record.
  Ensure that all required fields for mail communication are correctly maintained.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to save mail data for condition records.
  Use transaction SU53 after the error occurs to check for missing authorizations.
  
  
  
  Review Partner Functions and Communication Methods:
  
  Ensure that the partner functions involved in the condition record have valid communication methods (e.g., email addresses).
  Check if the communication method is properly configured in the system.
  
  
  
  Debug or Check Custom Code:
  
  If there are any user exits, BADIs, or enhancements related to condition records or mail data, debug them to see if they cause the error.
  Temporarily disable custom code to isolate the issue.
  
  
  
  Check for Database Locks or Inconsistencies:
  
  Use transaction SM12 to check for locks on the condition record.
  If locks exist, release them carefully.
  Run consistency checks if necessary.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes using the message number VN368.
  Apply any recommended patches or corrections.
  
  
  
  
  3. Related Information
  
  
  Transaction Codes:
  
  VK11 / VK12 / VK13 – Condition maintenance transactions.
  SU53 – Authorization check.
  SM12 – Lock entries.
  SE38 / SE80 – For debugging custom code.
  
  
  
  SAP Modules:
  
  SD (Sales and Distribution) – Pricing and condition technique.
  MM (Materials Management) – If conditions are used in procurement.
  CRM or other modules if integrated.
  
  
  
  SAP Notes:
  
  Check SAP Support Portal for notes related to VN368 or mail data saving issues in condition records.
  
  
  
  Related Messages:
  
  Other VN3xx messages related to condition records and mail data.
  
  
  
  
  If you provide the exact scenario or transaction where this error occurs, I can help you with more specific troubleshooting steps.