How To Fix VN367 - Mail data cannot be read

SAP Error Message - Details

• Message type: E = Error

• Message class: VN - Nachrichtensteuerung

• Message number: 367

• Message text: Mail data cannot be read

What causes this issue?

When mail data was read, an error occured. The relevant MESSAGE object
does not exist or the relevant attributes cannot be read.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The relevant output cannot/could not be sent.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VN367 - Mail data cannot be read ?

  Certainly! Here's a detailed explanation regarding the SAP error message VN367 - Mail data cannot be read:
  
  SAP Error Message: VN367 - Mail data cannot be read
  
  Cause:
  The error VN367 typically occurs when SAP is unable to read or retrieve the mail data associated with a vendor or a purchasing document. This usually happens due to one or more of the following reasons:
  
  Missing or incorrect mail data in the vendor master or purchasing document.
  Communication issues with the mail system or SAPconnect.
  Incorrect configuration of the output determination or communication settings.
  The mail data (such as email address) is not maintained or is incomplete in the relevant master data.
  The mail data is stored in a format or location that SAP cannot access or interpret.
  Authorization or system errors preventing access to the mail data.
  
  
  Solution:
  To resolve the VN367 error, you can follow these steps:
  
  
  Check Vendor Master Data:
  
  Go to transaction XK03 (Display Vendor) or MK03.
  Verify that the vendor's email address is correctly maintained in the Communication tab or relevant section.
  Ensure the email address is valid and correctly formatted.
  
  
  
  Check Purchasing Document Output:
  
  Review the output determination procedure for the purchasing document.
  Use transaction NACE to check the output type configuration.
  Ensure that the output medium is set to External Send (e.g., Email) and that the mail data is correctly linked.
  
  
  
  Verify SAPconnect Configuration:
  
  Use transaction SCOT to check the SAPconnect settings.
  Ensure that the SMTP node is correctly configured and active.
  Check the mail queue for any stuck or error messages.
  
  
  
  Check Communication Settings:
  
  Verify that the communication method for the vendor or purchasing document is set to email.
  Ensure that the output device or medium supports email sending.
  
  
  
  Test Mail Sending:
  
  Try sending a test mail from SAP to verify that the mail system is working.
  Use transaction SOST to monitor sent mails and errors.
  
  
  
  Authorization Check:
  
  Ensure that the user or process has the necessary authorizations to read mail data and send emails.
  
  
  
  Review Logs and Dumps:
  
  Check system logs (SM21) and short dumps (ST22) for related errors that might give more clues.
  
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XK03 / MK03 - Display Vendor Master Data
  NACE - Output Determination
  SCOT - SAPconnect Administration
  SOST - SAPoffice Send Requests
  SM21 - System Log
  ST22 - ABAP Runtime Errors
  
  
  
  Notes and Documentation:
  
  SAP OSS Notes related to mail sending and output determination may provide additional fixes.
  Check for any recent changes in mail server configuration or SAP system updates.
  
  
  
  Common Scenarios:
  
  When sending purchase orders or invoices via email, if the vendor's email address is missing or incorrect, VN367 can occur.
  If the SAPconnect SMTP node is down or misconfigured, mail data cannot be processed.
  
  
  
  
  If after these checks the problem persists, consider involving your Basis team to verify the mail server connectivity and SAP system communication settings.
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Cause
  Missing/incorrect mail data, SAPconnect misconfiguration, communication issues
  
  
  Solution
  Verify vendor email, check output determination, configure SAPconnect (SCOT), test mails
  
  
  Related
  Transactions: XK03, NACE, SCOT, SOST; Check logs SM21, ST22; SAP OSS Notes for mail issues
  
  
  
  
  If you need further assistance, please provide details such as the transaction where the error occurs, system version, and any recent changes in mail configuration.