How To Fix VMD_API071 - Vendor &1: Dissolved relationship to customer &2 was not two-way

SAP Error Message - Details

• Message type: E = Error

• Message class: VMD_API - Vendor APIs

• Message number: 071

• Message text: Vendor &1: Dissolved relationship to customer &2 was not two-way

What causes this issue?

You have dissolved the relationship between the vendor and customer.
However, there was no relationship between the customer and vendor.

System Response

The <ZK>vendor number</> field in the customer master record for which
you have dissolved the relationship, was not changed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VMD_API071 - Vendor &1: Dissolved relationship to customer &2 was not two-way ?

  The SAP error message VMD_API071 indicates that there is a problem with the relationship between a vendor and a customer in the system. Specifically, it states that the relationship is not two-way, meaning that while a vendor may be linked to a customer, the reverse relationship (customer to vendor) does not exist or has been dissolved.
  Cause:
  
  One-Way Relationship: The vendor-customer relationship was established in one direction only. For example, a vendor may have been created for a customer, but the corresponding customer record for that vendor was not created or has been deleted.
  Data Integrity Issues: There may be inconsistencies in the data, such as missing entries or incorrect configurations in the vendor or customer master data.
  Manual Changes: Manual changes to the vendor or customer records may have inadvertently removed the two-way relationship.
  
  Solution:
  
  Check Relationships: Verify the existing relationships between the vendor and customer in the SAP system. You can do this by checking the vendor master data and customer master data to ensure that both records are correctly linked.
  Re-establish Relationship: If the relationship is indeed one-way, you may need to create or re-establish the missing relationship. This can typically be done through the vendor or customer master data transaction (e.g., using transaction codes like XK01 for vendor or XD01 for customer).
  Data Consistency Check: Run data consistency checks to identify any discrepancies in the vendor and customer records. This may involve using specific SAP reports or tools designed for data validation.
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on managing vendor-customer relationships, as the steps may vary based on your SAP version and configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XK03 (Display Vendor), XD03 (Display Customer), MK03 (Display Vendor (Purchasing)), and FD03 (Display Customer (Accounting)).
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may address known issues.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to vendor and customer records, as restrictions may prevent you from establishing the required relationships.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance.