How To Fix VM023 - Order/delivery impossible; partner &1 in segment &2 is blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: VM - SD: Credit Limit Check

• Message number: 023

• Message text: Order/delivery impossible; partner &1 in segment &2 is blocked

What causes this issue?

Order receipt/delivery is not possible because the credit partner is
blocked in the credit segment in SAP Credit Management

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VM023 - Order/delivery impossible; partner &1 in segment &2 is blocked ?

  The SAP error message VM023 indicates that an order or delivery cannot be processed because a partner (such as a customer or vendor) is blocked in a specific segment. This error typically arises in the context of sales and distribution (SD) or materials management (MM) modules when trying to create or process sales orders, deliveries, or other related documents.
  Cause:
  The error is caused by the partner (e.g., customer or vendor) being blocked for transactions in the specified segment. This blocking can occur for various reasons, including:
  
  Credit Block: The customer has exceeded their credit limit or has a credit hold.
  Master Data Block: The customer or vendor master data is flagged as blocked for sales or purchasing.
  Payment Block: There may be issues related to payment terms or conditions that prevent processing.
  Status Block: The partner may have a status that restricts transactions, such as being marked as inactive.
  
  Solution:
  To resolve the VM023 error, follow these steps:
  
  
  Check Partner Status:
  
  Go to the customer or vendor master data in SAP (transaction codes like XD03 for customers or MK03 for vendors).
  Verify if the partner is marked as blocked in the relevant segment (e.g., sales area for customers).
  
  
  
  Review Credit Management:
  
  If the issue is related to credit, check the credit limit and the current credit exposure of the customer.
  You can use transaction code FD32 to review and adjust credit limits if necessary.
  
  
  
  Unblock the Partner:
  
  If the partner is blocked, you may need to unblock them. This can be done in the master data screen by changing the status from blocked to active.
  Ensure that any necessary approvals or checks are completed before unblocking.
  
  
  
  Consult with Relevant Departments:
  
  If you are unsure why the partner is blocked, consult with the finance or sales department to understand the reason for the block and whether it should be lifted.
  
  
  
  Check for Additional Blocks:
  
  Sometimes, there may be multiple reasons for a block. Ensure that all relevant segments (e.g., sales, purchasing) are checked.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master
  MK03: Display Vendor Master
  FD32: Change Customer Credit Management
  VK03: Display Customer Sales Data
  
  
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message, as there may be known issues or fixes.
  
  
  Documentation: Review SAP documentation related to partner functions and master data management for further insights into managing partner statuses.
  
  
  By following these steps, you should be able to identify the cause of the VM023 error and take appropriate action to resolve it.