How To Fix VL721 - Ship-to party not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: VL -

• Message number: 721

• Message text: Ship-to party not unique

What causes this issue?

The ship-to party must be the same in all deliveries, since it is valid
for the entire document (recipient's address).
The ship-to party &V2& is currently assigned to delivery &V1&, but the
delivery &V3& has ship-to party &V4&.

System Response

No output (printed or faxed) occurs for this document. Output
processing status shows an error.

How to fix this error?

Redistribute the shipment so that only deliveries with the same ship-to
party are included.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VL721 - Ship-to party not unique ?

  The SAP error message VL721 "Ship-to party not unique" typically occurs during the processing of sales orders, deliveries, or when creating outbound deliveries. This error indicates that the system has found multiple ship-to party addresses that match the criteria specified in the transaction, leading to ambiguity about which address should be used.
  Cause:
  
  Multiple Ship-to Parties: There are multiple ship-to party addresses defined for the same customer or account in the system.
  Incorrect Master Data: The customer master data may have been set up incorrectly, leading to duplicate entries for ship-to parties.
  Configuration Issues: The configuration settings in the system may not be set up to handle multiple ship-to parties correctly.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  Verify the ship-to party addresses associated with the customer. Ensure that there are no duplicates or incorrect entries.
  
  
  
  Use Unique Ship-to Party:
  
  When creating a sales order or delivery, ensure that you are selecting a unique ship-to party. If there are multiple addresses, you may need to specify which one to use.
  
  
  
  Adjust Configuration:
  
  If the issue persists, check the configuration settings in the SAP system related to customer master data and ship-to parties. This may involve consulting with your SAP configuration team or reviewing the relevant customizing settings in the SPRO transaction.
  
  
  
  Use Transaction Codes:
  
  Use transaction codes like VD02 or VD03 to modify or display the ship-to party details and ensure they are set up correctly.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for additional guidance on handling ship-to party configurations and resolving related errors.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  VL01N - Create Outbound Delivery
  VL02N - Change Outbound Delivery
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for VL721 in the SAP Support Portal.
  
  
  User Exits and BAdIs: If your organization has custom developments, check if there are any user exits or BAdIs that might be affecting the ship-to party selection process.
  
  
  By following these steps, you should be able to identify the cause of the VL721 error and implement a solution to resolve it.