How To Fix VK336 - Customer hierarchy & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: VK - Pflege und Bearbeitung von Konditionen

• Message number: 336

• Message text: Customer hierarchy & does not exist

What causes this issue?

Number &V1& was entered in the field <LS>customer hierarchy</> but
there is no customer hierarchy for number &V1&.

System Response

Entering number &V1& is not accepted.

How to fix this error?

Select a different number for the customer hierarchy.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VK336 - Customer hierarchy & does not exist ?

  The SAP error message VK336, which states "Customer hierarchy & does not exist," typically occurs in the context of sales and distribution (SD) when the system is unable to find a specified customer hierarchy in the master data. This can happen for various reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Missing Customer Hierarchy: The specified customer hierarchy has not been created or is not active in the system.
  Incorrect Hierarchy Assignment: The customer may not be assigned to the correct hierarchy or the hierarchy may not be assigned to the sales area.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the customer master records.
  Authorization Issues: The user may not have the necessary authorizations to access the customer hierarchy data.
  
  Solutions:
  
  
  Check Customer Hierarchy:
  
  Go to transaction code VD03 (Display Customer) or XD03 (Display Customer - General Data) and check if the customer hierarchy exists.
  Use transaction code V/06 to display and manage customer hierarchies. Ensure that the hierarchy you are trying to use is active and correctly configured.
  
  
  
  Create or Activate Hierarchy:
  
  If the hierarchy does not exist, you may need to create it using transaction code V/06 (Maintain Customer Hierarchies).
  Ensure that the hierarchy is assigned to the relevant sales area.
  
  
  
  Check Customer Assignment:
  
  Verify that the customer is assigned to the correct hierarchy. You can check this in the customer master data under the sales area data.
  
  
  
  Data Consistency Check:
  
  Run a consistency check on the customer master data to identify any discrepancies. This can be done using transaction code SE16 to view the relevant tables (e.g., KNA1 for general data, KNB1 for company code data).
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view and manage customer hierarchies. This may involve checking user roles and authorizations in transaction code SU01.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  VD03 / XD03: Display Customer
  V/06: Maintain Customer Hierarchies
  SE16: Data Browser for table checks
  SU01: User Maintenance
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer hierarchies and error VK336.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on customer hierarchies and their configuration.
  
  
  By following these steps, you should be able to identify the cause of the VK336 error and implement the necessary solutions to resolve it.