How To Fix VI502 - Sold-to party missing during new determination of the billing index

SAP Error Message - Details

• Message type: E = Error

• Message class: VI - Sales Document Indices

• Message number: 502

• Message text: Sold-to party missing during new determination of the billing index

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message VI502 - Sold-to party missing during new determination of the billing index ?

  The SAP error message VI502 "Sold-to party missing during new determination of the billing index" typically occurs in the context of billing document processing, particularly when the system is trying to determine the sold-to party for a billing document but cannot find the necessary information.
  Cause:
  
  Missing Sold-to Party: The most common cause is that the sold-to party (customer) is not specified in the billing document or is missing from the relevant master data.
  Data Inconsistencies: There may be inconsistencies in the customer master data or the sales order that is being billed.
  Configuration Issues: There could be issues with the configuration settings in the sales and distribution (SD) module, particularly related to billing and customer determination.
  Document Flow Issues: If the billing document is created from a sales order or delivery, there may be issues in the document flow that prevent the sold-to party from being determined correctly.
  
  Solution:
  
  Check Customer Master Data: Ensure that the sold-to party is correctly defined in the customer master data. You can do this by navigating to the customer master record and verifying the details.
  Review Sales Order/Delivery: If the billing document is created from a sales order or delivery, check that the sold-to party is correctly specified in those documents.
  Recheck Configuration: Review the configuration settings in the SD module, particularly those related to billing and customer determination. Ensure that the necessary settings are in place for the sold-to party determination.
  Document Flow: Check the document flow to ensure that all preceding documents (sales orders, deliveries) are correctly processed and that there are no missing or incomplete documents.
  Transaction Codes: Use transaction codes like VA03 (Display Sales Order) or VL03N (Display Outbound Delivery) to check the relevant documents for the sold-to party information.
  Debugging: If the issue persists, consider debugging the billing document creation process to identify where the determination is failing.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to billing document processing and customer master data management for further insights.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps taken to troubleshoot.
  
  By following these steps, you should be able to identify and resolve the cause of the VI502 error in your SAP system.