How To Fix VF770 - Customer &1 is blocked; see long text.

SAP Error Message - Details

• Message type: E = Error

• Message class: VF - Billing

• Message number: 770

• Message text: Customer &1 is blocked; see long text.

What causes this issue?

You want to create or change data for customer &V1&. The data related to
customer &V1& may include personal data and is blocked.

System Response

The system does not display any data related to customer &V1& to protect
personal data. You cannot create or change data for this customer.

How to fix this error?

If you are sure that you want to create or change data for customer &V1&
, use transaction BUP_REQ_UNBLK to request unblocking.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VF770 - Customer &1 is blocked; see long text. ?

  The SAP error message VF770 indicates that a customer is blocked from processing transactions, which can prevent the creation of billing documents or other sales-related activities. Here’s a breakdown of the cause, potential solutions, and related information for this error:
  Cause:
  
  
  Customer Blocked Status: The customer account is marked as blocked in the system. This can happen for various reasons, such as:
  
  Payment issues (e.g., overdue invoices).
  Credit limit exceeded.
  Manual blocking by a user for various business reasons.
  Blocked due to legal or compliance issues.
  
  
  
  Sales Area Block: The customer may be blocked in a specific sales area, which can affect transactions related to that area.
  
  
  Master Data Issues: There may be issues with the customer master data that need to be addressed.
  
  
  Solution:
  
  
  Check Customer Status:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  Check the status of the customer. Look for any indicators that show the customer is blocked.
  
  
  
  Unblock Customer:
  
  If the customer is blocked, you may need to unblock them. This can be done in the customer master data screen (transaction code XD02 or VD02).
  Ensure you have the necessary authorizations to make changes.
  
  
  
  Review Credit Management Settings:
  
  If the block is due to credit issues, review the credit limit settings and payment history.
  You may need to adjust the credit limit or resolve any outstanding payment issues.
  
  
  
  Consult with Finance or Sales Teams:
  
  If you are unsure why the customer is blocked, consult with the finance or sales teams to understand the business rationale behind the block.
  
  
  
  Check for Sales Area-Specific Blocks:
  
  If the block is specific to a sales area, ensure that the customer is not blocked in that particular area.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  XD02 - Change Customer (General Data)
  VD02 - Change Customer (Sales Area Data)
  
  
  
  Documentation: Refer to SAP Help documentation for more details on customer master data management and credit management.
  
  
  User Authorizations: Ensure that you have the necessary authorizations to view and modify customer data.
  
  
  Long Text: The long text associated with the error message may provide additional context or specific reasons for the block. You can view this by clicking on the message or using the appropriate function in SAP.
  
  
  By following these steps, you should be able to identify the cause of the VF770 error and take appropriate action to resolve it.