How To Fix VELO126 - Customer for order not found in customer master

SAP Error Message - Details

• Message type: E = Error

• Message class: VELO - Vehicle Management System

• Message number: 126

• Message text: Customer for order not found in customer master

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message VELO126 - Customer for order not found in customer master ?

  The SAP error message VELO126 ("Customer for order not found in customer master") typically occurs in the context of sales and distribution (SD) when a user attempts to create or process a sales order, and the system cannot find the customer information in the customer master data.
  Cause:
  
  Missing Customer Master Data: The customer you are trying to use for the order does not exist in the customer master records.
  Incorrect Customer Number: The customer number entered may be incorrect or misspelled.
  Customer Status: The customer may be marked as inactive or blocked in the customer master data.
  Data Synchronization Issues: If the customer data is maintained in a different system or module, there may be synchronization issues.
  Sales Area Not Defined: The customer may not be assigned to the specific sales area (sales organization, distribution channel, division) relevant to the order.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the transaction code XD03 (Display Customer) or VD03 (Display Customer - Sales Area) and verify if the customer exists.
  Ensure that the customer is active and not blocked.
  
  
  
  Verify Customer Number:
  
  Double-check the customer number entered in the sales order for any typos or errors.
  
  
  
  Check Sales Area Assignment:
  
  Ensure that the customer is assigned to the correct sales area that corresponds to the sales order being processed. This can be checked in the customer master data.
  
  
  
  Create or Update Customer Master:
  
  If the customer does not exist, you may need to create a new customer using transaction code XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  If the customer exists but is inactive, you may need to reactivate it.
  
  
  
  Consult with IT or SAP Support:
  
  If you suspect data synchronization issues or if the problem persists, consult with your IT department or SAP support team for further investigation.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03 - Display Customer
  VD03 - Display Customer - Sales Area
  XD01 - Create Customer
  VD01 - Create Customer - Sales Area
  
  
  Customer Master Data: This is crucial for sales processes in SAP, and it includes various details such as address, payment terms, and sales area assignments.
  Sales Area: A combination of sales organization, distribution channel, and division that is essential for processing sales orders.
  
  By following these steps, you should be able to resolve the VELO126 error and successfully process your sales order.