How To Fix VC_CLOUD_INTEGRATION001 - Login to Intelligent Product Selection service failed.

SAP Error Message - Details

• Message type: E = Error

• Message class: VC_CLOUD_INTEGRATION - Messages for cloud integration

• Message number: 001

• Message text: Login to Intelligent Product Selection service failed.

What causes this issue?

Could not retrieve the login data to be used with the Intelligent
Product Selection service. This can be missing or bad communication
system settings.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Notify the administrator to check the communication system settings
associated to communication scenario SAP_COM_0572.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message VC_CLOUD_INTEGRATION001 - Login to Intelligent Product Selection service failed. ?

  The SAP error message "VC_CLOUD_INTEGRATION001 Login to Intelligent Product Selection service failed" typically indicates an issue with the connection between your SAP system and the Intelligent Product Selection (IPS) service. This can occur due to various reasons, including configuration issues, authentication problems, or network connectivity issues.
  Causes:
  
  Authentication Issues: Incorrect credentials (username/password) or expired tokens can lead to login failures.
  Configuration Errors: The connection settings for the IPS service may not be correctly configured in your SAP system.
  Network Issues: Firewalls, proxies, or network configurations may be blocking access to the IPS service.
  Service Availability: The IPS service may be down or experiencing issues on the SAP side.
  Version Compatibility: The version of the SAP system may not be compatible with the IPS service.
  
  Solutions:
  
  Check Credentials: Verify that the username and password used for the IPS service are correct and have not expired.
  Review Configuration: 
  
  Go to the relevant configuration settings in your SAP system (e.g., transaction codes like SPRO for configuration).
  Ensure that the endpoint URL for the IPS service is correctly set.
  Check if the necessary parameters for the connection are correctly configured.
  
  
  Network Connectivity: 
  
  Test the network connection to the IPS service endpoint.
  Ensure that there are no firewalls or proxies blocking the connection.
  You can use tools like ping or traceroute to diagnose network issues.
  
  
  Service Status: Check the SAP service status page or contact SAP support to see if there are any known outages or issues with the IPS service.
  Update SAP System: Ensure that your SAP system is updated to the latest version that supports the IPS service. Check for any patches or updates that may address compatibility issues.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for Intelligent Product Selection for any specific configuration or setup requirements.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP Support for further assistance.