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How To Fix VC847 - Reference customer & will not be deleted


SAP Error Message - Details

  • Message type: E = Error

  • Message class: VC - SD Customizing

  • Message number: 847

  • Message text: Reference customer & will not be deleted

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message VC847 - Reference customer & will not be deleted ?

    The SAP error message VC847, which states "Reference customer & will not be deleted," typically occurs when you attempt to delete a customer master record that is still being referenced in the system. This can happen for various reasons, such as:

    Causes:

    1. Open Transactions: The customer may have open transactions, such as sales orders, invoices, or deliveries that reference the customer.
    2. Master Data Dependencies: The customer might be linked to other master data, such as contracts, credit management records, or other related entities.
    3. Configuration Settings: Certain configuration settings in the system may prevent the deletion of customer records that are still in use.

    Solutions:

    To resolve this error and successfully delete the customer record, you can follow these steps:

    1. Check for Open Transactions:

      • Use transaction codes like VA03 (Display Sales Order), VF03 (Display Billing Document), or VL03N (Display Outbound Delivery) to check if there are any open transactions related to the customer.
      • If there are open transactions, you will need to either complete or delete them before you can delete the customer record.
    2. Review Related Master Data:

      • Check if the customer is linked to any contracts, credit management records, or other master data. You can use transaction codes like FD03 (Display Customer) to review the customer details.
      • If there are dependencies, you may need to remove or update those references.
    3. Use the Deletion Flag:

      • Instead of deleting the customer record outright, you can set a deletion flag for the customer. This can be done using transaction code FD02 (Change Customer) and navigating to the "Control" tab to set the deletion flag.
      • This will prevent the customer from being used in future transactions while retaining the historical data.
    4. Consult with Your SAP Administrator:

      • If you are unsure about the dependencies or how to proceed, consult with your SAP administrator or support team. They can provide insights into the specific configurations and dependencies in your system.
    5. Check for Customizations:

      • If your organization has custom developments or enhancements, check if there are any custom validations that might be preventing the deletion of the customer record.

    Related Information:

    • Transaction Codes: Familiarize yourself with relevant transaction codes such as FD03, FD02, VA03, VF03, and VL03N for managing customer data and transactions.
    • SAP Notes: Check SAP Notes for any known issues or additional guidance related to error VC847.
    • Documentation: Review SAP documentation on customer master data management for best practices and guidelines.

    By following these steps, you should be able to identify the cause of the VC847 error and take appropriate action to resolve it.

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