How To Fix VC843 - Reference customer & deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: VC - SD Customizing

• Message number: 843

• Message text: Reference customer & deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message VC843 - Reference customer & deleted ?

  The SAP error message VC843 ("Reference customer & deleted") typically occurs in the context of variant configuration (VC) when a reference customer that is associated with a configurable material has been deleted. This can happen in scenarios where the configuration of a product relies on a specific customer reference for its settings or characteristics, and if that reference is no longer available, the system cannot process the configuration correctly.
  Cause:
  
  Deleted Reference Customer: The primary cause of this error is that the reference customer, which was previously used in the configuration of a product, has been deleted from the system.
  Data Inconsistency: There may be inconsistencies in the master data where the configuration relies on a customer that no longer exists.
  Configuration Settings: The configuration settings for the material may still reference the deleted customer, leading to this error when attempting to create or process a sales order or configuration.
  
  Solution:
  
  Check Customer Master Data: Verify if the reference customer exists in the customer master data. If it has been deleted, you may need to restore it or create a new customer that can serve as a reference.
  Update Configuration Settings: If the reference customer is no longer needed, update the configuration settings for the material to remove the dependency on the deleted customer. This may involve:
  
  Modifying the variant configuration profiles.
  Adjusting dependencies or characteristics that reference the deleted customer.
  
  
  Use a Different Reference Customer: If applicable, assign a different customer as the reference for the configuration.
  Consult Documentation: Review SAP documentation or notes related to variant configuration and customer references for any specific guidelines or updates that may apply to your version of SAP.
  Check for Custom Code: If there are any custom developments or enhancements in your SAP system, ensure that they are not causing the issue by referencing the deleted customer.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as VD03 (Display Customer), CU50 (Configuration Profile), or CS03 (Display Material) to investigate the issue further.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after attempting the above solutions, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to resolve the VC843 error and ensure that your variant configuration works correctly without referencing deleted customers.